David,
I wonder if some of those reply are auto replies done by a computer that
picks out certain key words or phrases from our emails, and then gives
us the standard canned answer for whatever the computer thinks our
problem is.
I think we get this kind of support, because, as a whole, the people
needing support are stupid :-) So then companies have to provide
"quality" support for these masses of stupid people. The company finds
that if they provide support personal that can solve anything, they have
to pay them way to much, and they will get under used.... because they
are only serving the stupid masses. Therefore they provide stupid
support people for the stupid masses. They are much cheaper, and easier
to find, so they can have enough, but don't always, to provide "quality"
support.
Now these are only generalizations, and I of course realize there are
exceptions. We of course are a good exception to the "stupid masses".
I am sure there are some pretty good support personal out there too.
Maybe we could start a campaign to make all stupid people to where
signs, telling ut so. That way we would know ahead of time. I have
heard a comedian, Bill somebody, that has a hole routine on this. It's
funny stuff.
Chad Fernandez
Michigan, USA
david rust wrote:
>
> Yolanda makes a good point for one situation - where the system actually
> works as they intended. My experience lately is that after doing as Yolanda
> suggests and writing nice long detailed explanations, I'm given a standard
> dummy question as an answer "Did you try a different keyboard?" After
> explaining all the different combinations of solutions I tried (including
> using documentation from their Web site) they referred me to the
> documentation on their Web site!
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