hi, What are those standard SLA conditions? On swisscom website, search for "SLA" gives about a dozen of pages, but they don't give a clear picture.
If reading your contract formally, what would be your expectations for the line to be fixed? Thanks, Stan --- Viktor Steinmann <[EMAIL PROTECTED]> wrote: > Girls and Boys > > Let me tell you a fairy tale. Once upon a time, it was summer and the birds > were singing in the trees, there was a telco, who chose to replace some > cabling in their telephone exchange. Unfortunately, they made a mistake and a > > leased line service went down. Suddenly, the birds stopped singing and the > sky was overclouding. > > Since it was a friday afternoon, and the SLA for that leased line was just > "standard", this telco wasn't aware, that they had made a mistake. > Fortunately, the guys who were impacted by this outage, made the telco aware > of this failure and asked them politely to fix the problem as soon as > possible. > > The telco agreed to fix the leased line immediately. Of course, they would > charge 1'600 gold pieces to the stupid guys who dared to ask, to do it > immediately. Remeber - it was just a standard SLA. And why would anyone use a > > leased line on a weekend? Some poor telco engineer had to travel far, far > away to that exchange and fix the line on friday evening, when he could have > spent some quality time with his wife and children. > > So, dear girls and boys, what can we learn from this? If you want to get rich > > quick, you have to break stuff, and then let someone pay you to fix it in > useful time. > > Thanks for your attention, > Viktor > > > -- > Viktor Steinmann - System and Network Engineer > Easynet AG, Hardturmstrasse 135, 8005 Zuerich, Switzerland > Phone: +41 1 560 32 00, Fax: +41 1 560 32 01 > _______________________________________________ > swinog mailing list > [EMAIL PROTECTED] > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog > _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
