--- Steven Glogger <[EMAIL PROTECTED]> wrote: > > If reading your contract formally, what would be your expectations for the > > line to be fixed? > > that if someone breaks a line has to take care itself to fix it. > and not to force the customer to pay for the fix...
no, I meant, what would be the time expectation according to the standard SLA, if the service stopped functioning on Friday afternoon? I'm not a leased line customer, and don't plan to, but that's just interesting for the theory of operations. Of course, if it's the provider's fault, it should've been fixed by provider asap. But that's according to our common human common sence. From formal point of view, the client has signed a contract, with some provisions in it. That's what my question to Victor is - what does the contract say in terms of when he'd get his line fixed? Cheers, Stan _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
