As I was saying: if it is gross negligence or malice, the SLA is irrelevant.
anthony Viktor Steinmann <[EMAIL PROTECTED]> schrieb am 03 Aug 2004: > Just to clear up some misconceptions: > > WE informed Swisscom, not the customer directly. > WE agreed to pay 1600 CHF to Swisscom to fix it out of office hours > > But still I think, that somebody who fucked up a service, should reinstall it > ASAP - even if it's out of office hours. > > Let's dream for a minute and say, that the last mile was open to anyone - I > guess, no company selling services on that last mile would break stuff during > office hours and let customers pay for the fix outside office hours - no > matter what any SLA says. But in the world we live in, it's possible. > > Let's take that thought a little further. If Swisscom doesn't make its figures > by the end of the month, they could simply fuck up some stuff 1-2 hours > before the end of office hours, which they know, people will want to have > them fixed right away. > > And about that comment, that it's the wrong SLA, if the service is important: > Any provider knows the price pressure on the leased line market and it's > simply impossible to put a GOLD SLA on each customer circuit. But a circuit > marked "Carrier Line National" speaks for itself - the word "CARRIER" is in > there, not "PRIVATE"... > > Cheers, > Viktor > > On Dienstag, 3. August 2004 13.42, Stanislav Sinyagin wrote: > > --- Steven Glogger <[EMAIL PROTECTED]> wrote: > > > > If reading your contract formally, what would be your expectations for > > > > the line to be fixed? > > > > > > that if someone breaks a line has to take care itself to fix it. > > > and not to force the customer to pay for the fix... > > > > no, I meant, what would be the time expectation according to the > > standard SLA, if the service stopped functioning on Friday afternoon? > > > > I'm not a leased line customer, and don't plan to, but that's just > > interesting for the theory of operations. Of course, if it's the provider's > > fault, it should've been fixed by provider asap. But that's according to > > our common human common sence. From formal point of view, the client has > > signed a contract, with some provisions in it. That's what my question to > > Victor is - what does the contract say in terms of when he'd get his line > > fixed? > > > > Cheers, > > Stan > > > > > > _______________________________________________ > > swinog mailing list > > [EMAIL PROTECTED] > > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog > _______________________________________________ > swinog mailing list > [EMAIL PROTECTED] > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog -- | Anthony Uk | dataway GmbH | Tel. +41 1 299 9988 | | [EMAIL PROTECTED] | Hohlstrasse 216 | Fax +41 1 299 9989 | | PGP key ID D64A5FAF | CH-8023 Zuerich | http://www.dataway.ch | _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
