> If reading your contract formally, what would be your expectations for the > line to be fixed?
that if someone breaks a line has to take care itself to fix it. and not to force the customer to pay for the fix... -steven On Tuesday 03 August 2004 11:40, Stanislav Sinyagin wrote: > hi, > > What are those standard SLA conditions? On swisscom website, search for > "SLA" gives about a dozen of pages, but they don't give a clear picture. > > If reading your contract formally, what would be your expectations for the > line to be fixed? > > Thanks, > Stan > > --- Viktor Steinmann <[EMAIL PROTECTED]> wrote: > > Girls and Boys > > > > Let me tell you a fairy tale. Once upon a time, it was summer and the > > birds were singing in the trees, there was a telco, who chose to replace > > some cabling in their telephone exchange. Unfortunately, they made a > > mistake and a > > > > leased line service went down. Suddenly, the birds stopped singing and > > the sky was overclouding. > > > > Since it was a friday afternoon, and the SLA for that leased line was > > just "standard", this telco wasn't aware, that they had made a mistake. > > Fortunately, the guys who were impacted by this outage, made the telco > > aware of this failure and asked them politely to fix the problem as soon > > as possible. > > > > The telco agreed to fix the leased line immediately. Of course, they > > would charge 1'600 gold pieces to the stupid guys who dared to ask, to do > > it immediately. Remeber - it was just a standard SLA. And why would > > anyone use a > > > > leased line on a weekend? Some poor telco engineer had to travel far, far > > away to that exchange and fix the line on friday evening, when he could > > have spent some quality time with his wife and children. > > > > So, dear girls and boys, what can we learn from this? If you want to get > > rich > > > > quick, you have to break stuff, and then let someone pay you to fix it in > > useful time. > > > > Thanks for your attention, > > Viktor > > > > > > -- > > Viktor Steinmann - System and Network Engineer > > Easynet AG, Hardturmstrasse 135, 8005 Zuerich, Switzerland > > Phone: +41 1 560 32 00, Fax: +41 1 560 32 01 > > _______________________________________________ > > swinog mailing list > > [EMAIL PROTECTED] > > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog > > _______________________________________________ > swinog mailing list > [EMAIL PROTECTED] > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
