and what's the standard penalty in case of SLA violation? I mean, apart from "accept what you have and be happy".
--- Viktor Steinmann <[EMAIL PROTECTED]> wrote: > The standard SLA says, that Swisscom only fixes problems during workhours. So > > that means, that Friday 17:00 they drop their screwdriver and re-start > working on the problem Monday 08:00. That's what's on paper. > > Real life experience is again somewhat different: If you tell them on Friday > afternoon at 14:30, that you have a problem, they don't even start working on > > it, because they assume, that they won't have fixed it until 17:00 anyway - > so they start working on it a Monday 11:00 (they have to drink their coffee > first). _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
