You will get them together with you "Wholesale Data Contract" or from your ES sales contact.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Stanislav Sinyagin > Sent: Tuesday, August 03, 2004 11:41 AM > To: [EMAIL PROTECTED] > Subject: Re: [swinog] Swisscom's Money-Making Machine > > hi, > > What are those standard SLA conditions? On swisscom website, > search for "SLA" > gives about a dozen of pages, but they don't give a clear picture. > > If reading your contract formally, what would be your > expectations for the > line to be fixed? > > Thanks, > Stan > > > --- Viktor Steinmann <[EMAIL PROTECTED]> wrote: > > > Girls and Boys > > > > Let me tell you a fairy tale. Once upon a time, it was > summer and the birds > > were singing in the trees, there was a telco, who chose to > replace some > > cabling in their telephone exchange. Unfortunately, they > made a mistake and a > > > > leased line service went down. Suddenly, the birds stopped > singing and the > > sky was overclouding. > > > > Since it was a friday afternoon, and the SLA for that > leased line was just > > "standard", this telco wasn't aware, that they had made a mistake. > > Fortunately, the guys who were impacted by this outage, > made the telco aware > > of this failure and asked them politely to fix the problem > as soon as > > possible. > > > > The telco agreed to fix the leased line immediately. Of > course, they would > > charge 1'600 gold pieces to the stupid guys who dared to > ask, to do it > > immediately. Remeber - it was just a standard SLA. And why > would anyone use a > > > > leased line on a weekend? Some poor telco engineer had to > travel far, far > > away to that exchange and fix the line on friday evening, > when he could have > > spent some quality time with his wife and children. > > > > So, dear girls and boys, what can we learn from this? If > you want to get rich > > > > quick, you have to break stuff, and then let someone pay > you to fix it in > > useful time. > > > > Thanks for your attention, > > Viktor > > > > > > -- > > Viktor Steinmann - System and Network Engineer > > Easynet AG, Hardturmstrasse 135, 8005 Zuerich, Switzerland > > Phone: +41 1 560 32 00, Fax: +41 1 560 32 01 > > _______________________________________________ > > swinog mailing list > > [EMAIL PROTECTED] > > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog > > > > _______________________________________________ > swinog mailing list > [EMAIL PROTECTED] > http://lists.init7.net/cgi-bin/mailman/listinfo/swinog > _______________________________________________ swinog mailing list [EMAIL PROTECTED] http://lists.init7.net/cgi-bin/mailman/listinfo/swinog
