On Tue, Aug 03, 2004 at 04:31:57PM +0200, Steven Glogger wrote: > swisscom - the magic company ;-)
Swisscom the second worst provider in europe. I have worked for an europe wide isp in the past, and I was responsible for analyzing the issues and getting them to the right people. Here is my personal hitlist of telcos (best to worst) QSC British Telecom Telefonica Colt DTAG Swisscom Italia Telekom Note: This is the business service point of view and is largley dependent on the competence of the personell I had to deal with. The real issue with swisscom is, that they are unwilling to remote test a line to determine the fault location. The second is that the personell handeling the calls will only forward you to people that can beginn to troubleshoot your problems once you pay their 1.6k tax. Every other telco _will_ troubleshoot your line regardless of the hour / SLA. The second issue is that if you log an issue at 11 in the morning and you only get a call back at 1500... and they think that its now to late to fix it and put it off till next day. Italia telekom hangs up on you.. DTAG has very little willing to work personell and a lot of the issues needed to be escalted in order to get people working on it. (To be fair: this has improved drastically. And my experience is somewhat dated.) QSC has great people handeling the issues. BT was equally well competent and flexible. These where the only two that actually would take the time to call back and update you on an issue even though there was no rule in their procedures to do so. DTAG migrated their support center last year, so many of the things improved. They even have an international phone number now.. which wasn't the case previously. Of course all of the above are the usually biased personal opinions of me. :) - Folken
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