I'm back at home now and just thought I'd share an update after talking with customer service. What they're telling me now is that both incoming and outgoing messages while roaming will be charged at $0.35 each. The CSR I spoke with before I left only noted the account regarding the rate she gave me for voice calls, so no evidence to support my case on the SMS charges. I was a little bit surprised that they didn't offer to credit me for it anyway, especially since they're always thanking me for being a loyal customer since 2001 (and I've been out of contract since 2002). Perhaps they would have if I ranted about it, but c'est la vie.
~Craig _____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Ramon Kolb Sent: Tuesday, January 02, 2007 9:44 PM To: [email protected] Subject: Re: [T-Mobile-US] International Roaming VMN (Voicemail Notification) SMS messages are only sent FROM the network TO the device, not the other way around... So by your argument, he shouldn't been charged. While I don't know what these messages are, I do know that I generally get charged both for incoming and outgoing SMS messages when I am roaming overseas. The amount for each depends on the carrier I roam on. And when I travel, I always use my Blackberry Int'l Roaming Plan in addition to the unlimited SMS/MMS message plan I have. Since you have a Blackberry, did you set up any BB push messages? Push messages (also known as WAP Push messages) are also delivered using SMS, and they may come from a number that you don't recognize. These are the ones you can configure for free from the BB homepage, for weather, etc. --Ramon On 1/2/07, Matthew Stevens <[EMAIL PROTECTED] <mailto:matthew%40the-stevens.us> stevens.us> wrote: > > The CSR is correct message while roaming internationally INCOMING > messages > do come out of your bucket but outgoing are $0.35 each. So if you were > charged $0.35, 5 times then 5 messages were sent from your phone. Perhaps > you had 5 voicemails? Voicemail notifications are actually specially > formatted SMS, both in and out. > > Matthew Stevens > > AIM: KrazyKritterKK Y!: KrazyKritter > Mobile AIM: KKpcs Y!: KKMPhone > The Stevens' http://the-stevens. <http://the-stevens.us> us > > -----Original Message----- > From: Craig Miller [mailto:[EMAIL PROTECTED] <mailto:CornCob1%40WriteMe.Com> Com <CornCob1%40WriteMe.Com>] > Sent: Tuesday, January 02, 2007 6:11 PM > To: T-Mobile-US@ <mailto:T-Mobile-US%40yahoogroups.com> yahoogroups.com <T-Mobile-US%40yahoogroups.com> > Subject: [T-Mobile-US] International Roaming > > Well, I was finally able to view my billing detail, and I wasn't charged > roaming for any incoming calls. Looks like the call forwarding worked as I > expected it to. > > I was however charged for 5 text messages at $0.35 each sent to > "206-313-0004 Washington,us" which are classified on the bill summary as > "Txt Msg Sent Roaming." I was a little disappointed by this as (although I > didn't really believe her) the customer service rep I spoke with before I > left told me that since I have a messaging plan on my account, text > messages > would be deducted from my message bucket and I wouldn't pay any roaming > fees > for them. I'm going to try contesting it when I get back, and hopefully > she > properly documented the misinformation in the notes on my account. > > I remember a previous thread regarding "phantom" messages to the message > center number, but I don't remember hearing of a resolution. I was > wondering if anyone knew what I could expect if I called customer service > on > it. I would look in my message log to see if I could associate the time > and > date of the charge to the message center number with a legitimate text > message I sent while roaming, but alas, my Blackberry's fried. (I'll save > that for another thread though.) > > ~Craig > > -----Original Message----- > From: T-Mobile-US@ <mailto:T-Mobile-US%40yahoogroups.com> yahoogroups.com <T-Mobile-US%40yahoogroups.com> [mailto: > T-Mobile-US@ <mailto:T-Mobile-US%40yahoogroups.com> yahoogroups.com <T-Mobile-US%40yahoogroups.com>] On > Behalf Of Craig Miller > Sent: Tuesday, December 26, 2006 5:41 PM > To: T-Mobile-US@ <mailto:T-Mobile-US%40yahoogroups.com> yahoogroups.com <T-Mobile-US%40yahoogroups.com> > Subject: Re: [T-Mobile-US] Prepaid roaming > > Honestly, I'm not 100% sure. My understanding is that as long as the > network > knows to go straight to voicemail, the call won't come looking for me > here. > And thus, I shouldn't be charged anything. I called tmo before I left and > they said that if I let A call ring through here and go to voicemail, I > would be charged 1 min of roaming for the call coming to find me here. My > bill cycle just ended, but it's not yet available for viewing. I will > check > in a couple days and let you know. > > ~Craig > > -----Original Message----- > From: "Ramon Kolb" <[EMAIL PROTECTED] <mailto:ramonkolb%40gmail.com> com <ramonkolb%40gmail.com>> > Date: Tue, 26 Dec 2006 17:57:16 > To:T-Mobile-US@ <mailto:T-Mobile-US%40yahoogroups.com> yahoogroups.com <T-Mobile-US%40yahoogroups.com> > Subject: Re: [T-Mobile-US] Prepaid roaming > > Does setting your phone to Call Forward Unconditional to voicemail > actually > get rid of the roaming charges? In that case, I'm interested... I am going > to Peru in January, and I want to get my email, etc. on my Blackberry but > not pay for any phone calls. I'll take another phone with me to make local > calls using a local SIM. > > Are you sure that TMO won't charge you for any of the forwarded calls? > Did you switch CFU on before you left the States or after you arrived in > Jamaica? (Shouldn't matter-- you anyways will be tagged "roaming" > by the local VLR and by your home HLR, otherwise they can't figure out how > to route your internet traffic to you...) > > Thanks for the clarification.... > > --Ramon > > On 12/26/06, Craig Miller <[EMAIL PROTECTED]: > <mailto:CornCob1% <CornCob1%25>40writeme.com> com> wrote: > > I agree. I'm currently roaming in Jamaica. I set my phone to > unconditionally forward all calls directly to voicemail to avoid tmo's > outrageous roaming charges and activated the $20 unlimited international > blackberry service so I'm still connected in that way. I've gotten a > prepaid > sim here for about $5. Calls from here back to the states on it are about > $0.25 a min which is much better than tmo's world class $1.50 per min. > > > > ~Craig > > > [Non-text portions of this message have been removed] [Non-text portions of this message have been removed] - - T-Mobile-US on Google Groups: http://groups.google.com/group/T-Mobile-US _ _ Yahoo! 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