Yes and no. The size of the product shouldn't matter. Everything should be and can be done to scale. I'm not saying that documentation can't be useful in a sales situation, because some people may in fact ask for it. But in large scale situations such as these, much of what is delivered is custom. I'd be highly skeptical of buying an enterprise-level system and being given a mass-produced manual as my documentation.
"Size matters not. Look at me. Judge me by my size, do you? Hmm? Hmm. And well you should not. For my ally is the Force, and a powerful ally it is. Life creates it, makes it grow. Its energy surrounds us and binds us. Luminous beings are we, not this crude matter. You must feel the Force around you; here, between you, me, the tree, the rock, everywhere, yes. Even between the land and the ship." -- Yoda On 1/11/07, Beth Agnew <[EMAIL PROTECTED]> wrote: > For good, elegant products one can demo, that's fine. I was talking > about these $1/4 Million+ enterprise babies that take a team of sales > and sales support people to explain. The buyers are CEOs, CIOs, CKOs, > and the end user is Matilda the 42 year old clerk who will wonder why > she can't continue to use her spreadsheet for these tasks. The execs > know how the product can solve their business problems, or we wouldn't > have gotten a foot in the door. But they're not sure that Matilda is > going to be productive with it until they've been reassured that she'll > be able to work the thing. Good docs can be a great convincer. -- Bill Swallow HATT List Owner WWP-Users List Owner Senior Member STC, TechValley Chapter STC Single-Sourcing SIG Manager http://techcommdood.blogspot.com avid homebrewer and proud beer snob "I see your OOO message and raise you a clue." ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DITA West 2007--Use a discount code of "TECHCOMMPROS" to get a discount rate of $200 off the $800 price if you register before close of business January 15, 2007. http://www.travelthepath.com/conf/dita2007.shtml _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
