Bill > A better sales tool is to set up the product and have the client > try it out - no explanation, no docs immediately given to them. > If they can approach it, understand it, and begin to use it > without explanation, THAT is a sell. And, you (collective you > for your company) have done your jobs right.
This may be an acceptable approach to selling a word processing pckage, but I don't think it a reasonable approach for some enterprise software that is out there. In fact, I'm pretty sure we don't want a user to learn the software that way. An incorrect switch on a command line or in an INI file could be the difference betwen monitoring your PC and monitoring 20,000 network elements. John Posada Senior Technical Writer "I think the problem, to be quite honest with you, is that you've never actually known what the question is." ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. DITA West 2007--Use a discount code of "TECHCOMMPROS" to get a discount rate of $200 off the $800 price if you register before close of business January 15, 2007. http://www.travelthepath.com/conf/dita2007.shtml _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
