Once upon a time sanr shaped the electrons to say... > record, and am watching another channel when the time comes for this > recording to begin, I see the red light go on the TiVo, that it has > started taping, but when I go to check it, there is only a gray > screen there. And then, what always happens after that is, the same > channels that never came in before the Charter guy 'fixed' it, are > out again. But what I have found is that when I push the button that > says, 'Live Tv'. sometimes the channels will come in again, if > that's a clue to anything.
One of the two cards is not paired correctly. That's why it is working some of the time and not other times - it depends on the luck of the draw and which tuner and card you get. And if you're using the working tuner for Live TV, then the other one is used for the recording - hence the grey screen, which is the unit being unable to descrypt the channel due to a badly paired card. > I'm really running out of ideas and patience with calling Charter to > fix this. They seem to , and admit, that they don't know anything > about the TiVo. One of the Technicians said it was the first time he > had ever seen the Series3, the Contractor that Call TiVo. They have people who are there to help with CableCARD issues. You can probably get them on the line at the same time Charter is working on fixing the issue, and TiVo can help walk Charter through it. > Does anyone have any ideas? Has this happened to anyone else? Yes. Charter screwed up my CableCARD pairing on my first install last fall and I had to walk them through correcting it. I knew exactly what they did wrong (wrong Host ID entered) but still had to sit through a couple of hours of pointless 'debugging' before the tech admitted he was out of ideas and finally listened to be and checked the Host IDs - which he swore it *could not* be. It was. Having needed to have CableCARDs swapped and installed a few times, as I review systems, etc, I have made a contact in my local Charter office who is helpful. Officially they require a truck roll for *any* changes to the cards - new pairing, etc. But she takes care of it for me over the phone of through email, since I know more about the cards than the installers and I can state very plainly what needs to be changed - and I've been right each time. They still require a truck roll if I need more cards, since they don't stock them in the local office. I have two extra cards at home right now that I'm still paying for after I returned my review TiVo HD box. I'm a little reluctant to return them in case I need them for something else. -MZ -- megazone-at-megazone.org http://www.MegaZone.org/ Gweep, Geek, Human, me. http://www.TiVoLovers.com/ http://www.Eyrie-Productions.com/ -><- Hail Eris "A little nonsense now and then, is relished by the wisest men" 508-852-2171
