David Wolverton wrote:
I always did this via a write to a 3rd file -- the Call Center software
updates some file, and then my application 'looks' there for anything for it
as it does a screen change. If there is data there, it looks up if it can
and populates, or it just says 'No data for Phone # xxxxxxxxx' and then at
the end offers to save the customer data under that number for next time.
In my case, I had user data tied to extension nubmer, so when they logged
on, I would know what extention number file to 'poll' in the shared file -
Interesting. This basic concept crossed my mind, but I couldn't think
of any easy way to synchronize the actual call recipient with the data.
I guess I might be able to add something like "_[extension #]" to the
end of the data string and let the correct user pick it up that way.
Thanks for the idea.
-John
--
John Hester
System & Network Administrator
Momentum Group Inc.
(949) 833-8886 x623
http://memosamples.com
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