Rory, I've thought of that but do you get push back from the customers?

On Wed, Dec 6, 2017 at 1:12 PM, Rory Conaway <[email protected]> wrote:

> We make our customers turn off their 5GHz radios on our network just for
> this reason.
>
>
>
> Rory
>
>
>
> *From:* [email protected] [mailto:[email protected]]
> *On Behalf Of *Aaron McKillip
> *Sent:* Wednesday, December 06, 2017 11:06 AM
> *To:* Ubiquiti Users Group <[email protected]>
> *Subject:* Re: [Ubnt_users] cannot find interference source
>
>
>
> Dual Band router?
>
> Aaron McKillip
>
> Hamilton Telecommunications
>
> 402-694-6655
>
>
> On Dec 6, 2017, at 11:58 AM, Jan Van Kort <[email protected]>
> wrote:
>
> It's just the one customer.  Neighbors to each side are just fine.
> Neighbors are about 1/4 mile away on same hillside in quasi-rural area.
> There are no other WISPs in area, no airFiber that I've found.  AirView
> shows nothing worth getting excited about when problem isn't happening,
> when problem is happening Airview is not accessible as unit is not
> responding.  Rarely has problem occurred while I'm on the premises and goes
> away before I can zero in on it.   I'm suspecting large pumps, old
> transformers, bad neutral?  How to prove and stop wasting time and money on
> one customer?  Pulling hair time!
>
>
>
> On 2017-12-06 09:17 AM, Josh Luthman wrote:
>
> Spectrum Analyzer and AirView both show real noise.
>
>
>
> You said you changed bands at the customer site, are there other customers
> on those APs that are having issues or is it this one guy?
>
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Wed, Dec 6, 2017 at 12:14 PM, Phil Curnutt <[email protected]> wrote:
>
> I have on two occasions tried to cross the path of an AirFiber5 and had
> the signal completely blocked.  Like Rory said they don't show up on Site
> Surveys or noise figures, but are very apparent in AirView.
>
>
>
> Phil
>
>
>
> On Wed, Dec 6, 2017 at 9:52 AM, Rory Conaway <[email protected]>
> wrote:
>
> Could still be noise.  Canopy and AFx equipment won't show up in the noise
> figures.
>
> Rory
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> On Behalf Of Jan-OOLLC
> Sent: Tuesday, December 05, 2017 11:07 PM
> To: Ubiquiti Users Group <[email protected]>
> Subject: [Ubnt_users] cannot find interference source
>
> Have a client that is difficult to login to at times, service for them
> seems to quit.  Has good signal strength.  Have changed the radio to
> different models and frequencies and connected to different towers. It's
> like some kind of barrier at random times is erected between house and
> tower.  Site survey and spectrum analyzer never show anything remotely
> definitive as to possible cause or source of trouble.  Could problem be
> noisy electrical transformers or well pumps and what low-cost equipment
> would I need to find it?
>
> --
>
> J
>
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-- 
-RickG
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