On 12 January 2017 at 15:57, Phillip Baker <[email protected]> wrote:
> I've been sent the details off-list by a kind soul detailing the Urgent > Service Restoration process which it seems passed Zen by, so we'll pursue > that in the first instance. > The Urgent Service Restoration has been refused (twice) because despite the fact that BT's franchise holder slammed this broadband line on behalf of BT Retail, and despite the fact that no NoT was received by the LCP, and despite the fact that all three parties are in agreement that it should not have happened....... (all factors for the USR to be approved) BT have turned around and said that because the customer was "aware" that they were renewing the term on their PSTN and ISDN it is apparently impossible that their broadband was slammed and so do not qualify for the USR process. This seems to run counter to the purpose of the USR. Now what? The various parts of BT are essentially a law unto themselves at this point, and they've left my customer without service that they need. Ace.
