I've been prodded off-list with an offer to try and help so we'll hopefully be able to get a resolution faster than just ordering a migration back.
On 16 January 2017 at 14:51, Paul Mansfield <[email protected]> wrote: > On 16 January 2017 at 14:26, Phillip Baker <[email protected]> > wrote: > > they've > > left my customer without service that they need. Ace. > > does your customer not have any other service at all, not even a cheap > ADSL fall-back? > We've had to resort to plugging the homehub in and setting up some port forwards, SSH tunnels, etc so they can at least get email in. Doesn't solve things with hardcoded addressing (don't ask, legacy telemetry stuff out in the field, you make the best of choices you have, etc). > IIWY, I'd have immediately ordered a 2nd phone line with ADSL on > simultaneous provide the moment it was discovered that the primary > FTTC service was going to break. > That would have required a Notice of Transfer to the LCP to have had enough warning to order anything... and aside from that, the transfer order not to have started immediately before Christmas. > Oh, and you might want to ensure that the losing ISP does re-allocate > the IP block to someone else in the meantime, so it can be given back > when the service is finally restored. > The lines are delivered over L2TP to our LNS, the addresses are going nowhere :)
