On Jan 5, 2014, at 10:45 AM, Rob Weir <robw...@apache.org> wrote:
> On Sun, Jan 5, 2014 at 12:35 PM, Hagar Delest <hagar.del...@laposte.net>
> wrote:
>> Le 05/01/2014 17:05, Rob Weir a écrit :
>>
>>> It would be great to ask for information like this whenever someone
>>> reports this kind of problem. 150 reports without this detail are
>>> useless. But even 10 reports with this detail might indicate a
>>> pattern.
>>>
>>> 1) What AOO version is in use?
>>>
>>> 2) What OS version?
2.1) When was the last time you updated your OS?
>>>
>>> 3) What file type (extension) was being saved?
>>>
>>> 4) Where was the file being saved? USB? Network drive?
>>>
>>> 5) Is autosaved enabled?
>>>
>>> 6) When you returned to your computer was it in the same state? For
>>> example, had you lost power? Did the OS force a reboot? Did your
>>> laptop hibernate?
A huge user error with less skilled users is failure to update OS. As I
remember from the dark days of using Windoz it was not unusual for there to be
a couple of patches every week.
Steve
Sent from my iPad
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