I used to work at IBM, and I heard this story as well. I could also
offer up my own similar stories. Although I think I'm pretty savvy, I've
had the light bulb go off a few times when someone mentioned something
obvious and that got me thinking to some setting I had changed and then
forgot about or something else that seemed pretty obvious in hindsight.
A few more thoughts on this whole issue.
first, if someone is pretty particular about the suggestions they get
then maybe they have better options to get help than post a question to
a list with over 1400 members. Anyone who has been on this list for any
length of time knows that we have members from the novice to the
experienced. It's also a list full of people who want to help out and
support each other.
A summary of steps that were already tried would have also kept
seemingly obvious and redundant suggestions from being made.
Just using the delete key seems like it would have been more appropriate
than pointing out to the list how much "obvious" suggestions are resented.
BTW, I didn't pay attention to the solution but wasn't it something
pretty obvious, like powering off the phone or using the volume up keys
when the ear buds weren't plugged in?
On 09/30/2013 10:11 PM, David Chittenden wrote:
I feel the same as you, Christopher. I always welcome all suggestions, even and
especially the obvious ones. When I get frustrated over a problem, I know that
I can too easily forget one of the basic, obvious solutions.
Many years ago, I studied computer engineering for a couple years. I ultimately
changed to another field, but I will never forget a story told to us by an
engineering professor. He worked as a supervisor for a computer installation
and repair company in the 70's. One day, a technician went out on a call. Half
an hour later, the tech called and asked for assistance, so another tech was
dispatched. When my former professor went out to see what was going on, four
techs had been sent. He got there and found the large mainframe open, every
board was out with meters showing proper functioning, and the technicians were
very confused. As he looked behind the extremely large system, he noticed that
a power cable was lying next to the socket rather than being plugged in. So,
they plugged the system back in (the power had been unknowingly kicked out of
the socket), and everything started working again properly.
I always go back to basics when I am in my correct mind. After all, it is
usually one of the basics that we accidentally overlook.
David Chittenden, MSc, MRCAA
Email: [email protected]
Mobile: +64 21 2288 288
Sent from my iPhone
On 1 Oct 2013, at 13:33, Christopher Chaltain <[email protected]> wrote:
I'll try to do the same thing myself, although I may not remember who
appreciates suggestions and who doesn't. For my part, when I ask a question on
list, I'll try to mention what I've already tried, but please send me all of
your suggestions. I've seen plenty of issues on this list solved by an obvious
suggestion, and I've benefited from them myself. What may be obvious to
everyone else, may be a setting I haven't stumbled across before or may be a
subtle change in how IOS 7 works compared to IOS 6. David and all, I appreciate
your help and suggestions.
On 09/30/2013 06:49 PM, David Chittenden wrote:
Hello Bryan,
the process of determining what may be wrong starts with checking all of the
obvious possibilities. For me, just about every possibility is obvious. I am a
trainer, and have been a beta tester and AT setup and trainer in the past. I
have no idea what you consider obvious unless you state specifically what you
have already tried.
That said, now that I know you will react negatively if I suggest something you
consider obvious, I will reframe from taking any chances of giving you a wrong
suggestion.
David Chittenden, MSc, MRCAA
Email: [email protected]
Mobile: +64 21 2288 288
Sent from my iPhone
On 1 Oct 2013, at 10:44, "Bryan Schulz" <[email protected]> wrote:
hi,
i never said i didn't appreciate correct suggestions, just not the obvious ones
such as mute, vo on, and hitting the volume up button.
Bryan Schulz
----- Original Message ----- From: "Regina Alvarado" <[email protected]>
To: "Viphone" <[email protected]>
Sent: Monday, September 30, 2013 4:36 PM
Subject: sound problem
Holy cow, just found mute on! For the person who gave the person who did not
appreciate it the thought, you may have just fixed my problem! Sending this to
try! Thanks a bunch!
reggie and Allegra
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