Hi, Since this is a list with over a thousand people, don’t you think it would be just a good thing to name the steps one has already taken in their original post so the person that wants to help doesn’t have to ask, then you reply, then they reply, etc. If anything, it would cut down on list traffic.
JMO. Ricardo Walker [email protected] Twitter:@apple2thecore www.appletothecore.info On Oct 1, 2013, at 8:38 PM, Bryan Schulz <[email protected]> wrote: > hi, > > it was a one time thing. > if people are truly trained as a tech, they may start with have you done ...? > and maybe give an educated reason of the symptom instead of taking a stab > with a certain attitude. > Bryan Schulz > > > ----- Original Message ----- From: "DJ" <[email protected]> > To: <[email protected]> > Sent: Tuesday, October 01, 2013 7:13 PM > Subject: RE: sound problem > > >> Bryan, >> >> Since you obviously need assistance with your device from time to time, why >> are you finding it so necessary to respond so rudely to folks who have >> reached out to assist you? Don't you realize that you are burning your >> bridges and therefore much less likely to get help in the future. Most >> people don't forget nasty attitudes and ungratefulness such as yours very >> quickly. >> >> Just a thought. >> >> DJ >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Bryan Schulz >> Sent: Tuesday, October 01, 2013 10:48 AM >> To: [email protected] >> Subject: Re: sound problem >> >> no, >> >> you just didn't read it. >> the volume up button without ear buds only worked after holding home and >> power then turning it back on. >> Bryan Schulz >> >> >> ----- Original Message ----- From: "David Chittenden" <[email protected]> >> To: <[email protected]> >> Sent: Tuesday, October 01, 2013 6:40 AM >> Subject: Re: sound problem >> >> >> No, it was those obvious solutions which offended Bryan so much. He has not >> yet reported receiving a workable solution. The symptoms he reported, >> considering that the obvious solutions were already attempted by himself, >> there is a solution which nobody has mentioned. If he finally takes the >> iPhone into the Apple store and meets with a genius bar rep, the rep will >> most likely know the proper solution. After all, it was one of those techs >> who explained that particular problem's solution to me. >> >> I wish him luck. I will not assist him because I do not assist people who >> continue in their rudeness and do not apologise for such impolite behaviour. >> >> David Chittenden, MSc, MRCAA >> Email: [email protected] >> Mobile: +64 21 2288 288 >> Sent from my iPhone >> >>> On 1 Oct 2013, at 17:10, Christopher Chaltain <[email protected]> wrote: >>> >>> I used to work at IBM, and I heard this story as well. I could also offer >>> up my own similar stories. Although I think I'm pretty savvy, I've had the >> >>> light bulb go off a few times when someone mentioned something obvious and >> >>> that got me thinking to some setting I had changed and then forgot about >>> or something else that seemed pretty obvious in hindsight. >>> >>> A few more thoughts on this whole issue. >>> >>> first, if someone is pretty particular about the suggestions they get then >> >>> maybe they have better options to get help than post a question to a list >>> with over 1400 members. Anyone who has been on this list for any length of >> >>> time knows that we have members from the novice to the experienced. It's >>> also a list full of people who want to help out and support each other. >>> >>> A summary of steps that were already tried would have also kept seemingly >>> obvious and redundant suggestions from being made. >>> >>> Just using the delete key seems like it would have been more appropriate >>> than pointing out to the list how much "obvious" suggestions are resented. >>> >>> BTW, I didn't pay attention to the solution but wasn't it something pretty >> >>> obvious, like powering off the phone or using the volume up keys when the >>> ear buds weren't plugged in? >>> >>>> On 09/30/2013 10:11 PM, David Chittenden wrote: >>>> I feel the same as you, Christopher. I always welcome all suggestions, >>>> even and especially the obvious ones. When I get frustrated over a >>>> problem, I know that I can too easily forget one of the basic, obvious >>>> solutions. >>>> >>>> Many years ago, I studied computer engineering for a couple years. I >>>> ultimately changed to another field, but I will never forget a story told >> >>>> to us by an engineering professor. He worked as a supervisor for a >>>> computer installation and repair company in the 70's. One day, a >>>> technician went out on a call. Half an hour later, the tech called and >>>> asked for assistance, so another tech was dispatched. When my former >>>> professor went out to see what was going on, four techs had been sent. He >> >>>> got there and found the large mainframe open, every board was out with >>>> meters showing proper functioning, and the technicians were very >>>> confused. As he looked behind the extremely large system, he noticed that >> >>>> a power cable was lying next to the socket rather than being plugged in. >>>> So, they plugged the system back in (the power had been unknowingly >>>> kicked out of the socket), and everything started working again properly. >>>> >>>> I always go back to basics when I am in my correct mind. After all, it is >> >>>> usually one of the basics that we accidentally overlook. >>>> >>>> David Chittenden, MSc, MRCAA >>>> Email: [email protected] >>>> Mobile: +64 21 2288 288 >>>> Sent from my iPhone >>>> >>>>> On 1 Oct 2013, at 13:33, Christopher Chaltain <[email protected]> >>>>> wrote: >>>>> >>>>> I'll try to do the same thing myself, although I may not remember who >>>>> appreciates suggestions and who doesn't. For my part, when I ask a >>>>> question on list, I'll try to mention what I've already tried, but >>>>> please send me all of your suggestions. I've seen plenty of issues on >>>>> this list solved by an obvious suggestion, and I've benefited from them >>>>> myself. What may be obvious to everyone else, may be a setting I haven't >> >>>>> stumbled across before or may be a subtle change in how IOS 7 works >>>>> compared to IOS 6. David and all, I appreciate your help and >>>>> suggestions. >>>>> >>>>>> On 09/30/2013 06:49 PM, David Chittenden wrote: >>>>>> Hello Bryan, >>>>>> >>>>>> the process of determining what may be wrong starts with checking all >>>>>> of the obvious possibilities. For me, just about every possibility is >>>>>> obvious. I am a trainer, and have been a beta tester and AT setup and >>>>>> trainer in the past. I have no idea what you consider obvious unless >>>>>> you state specifically what you have already tried. >>>>>> >>>>>> That said, now that I know you will react negatively if I suggest >>>>>> something you consider obvious, I will reframe from taking any chances >>>>>> of giving you a wrong suggestion. >>>>>> >>>>>> David Chittenden, MSc, MRCAA >>>>>> Email: [email protected] >>>>>> Mobile: +64 21 2288 288 >>>>>> Sent from my iPhone >>>>>> >>>>>>> On 1 Oct 2013, at 10:44, "Bryan Schulz" <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> hi, >>>>>>> i never said i didn't appreciate correct suggestions, just not the >>>>>>> obvious ones such as mute, vo on, and hitting the volume up button. >>>>>>> Bryan Schulz >>>>>>> >>>>>>> >>>>>>> ----- Original Message ----- From: "Regina Alvarado" >>>>>>> <[email protected]> >>>>>>> To: "Viphone" <[email protected]> >>>>>>> Sent: Monday, September 30, 2013 4:36 PM >>>>>>> Subject: sound problem >>>>>>> >>>>>>> >>>>>>>> Holy cow, just found mute on! For the person who gave the person who >>>>>>>> did not appreciate it the thought, you may have just fixed my >>>>>>>> problem! Sending this to try! Thanks a bunch! >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> reggie and Allegra >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the "VIPhone" >> >>>>>>>> Google Group. >>>>>>>> >>>>>>>> Post a new message to VIPhone by emailing [email protected]. >>>>>>>> >>>>>>>> Search and view the VIPhone archives by visiting >>>>>>>> http://www.mail-archive.com/[email protected]/. >>>>>>>> >>>>>>>> Reach the VIPhone owner and moderators by emailing >>>>>>>> [email protected]. >>>>>>>> >>>>>>>> Unsubscribe and leave VIPhone by emailing >>>>>>>> [email protected]. >>>>>>>> >>>>>>>> More VIPhone group options can be found by visiting >>>>>>>> http://groups.google.com/group/viphone?hl=en. >>>>>>>> --- You received this message because you are subscribed to the >>>>>>>> Google Groups "VIPhone" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to [email protected]. >>>>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the "VIPhone" >>>>>>> Google Group. >>>>>>> >>>>>>> Post a new message to VIPhone by emailing [email protected]. >>>>>>> >>>>>>> Search and view the VIPhone archives by visiting >>>>>>> http://www.mail-archive.com/[email protected]/. >>>>>>> >>>>>>> Reach the VIPhone owner and moderators by emailing >>>>>>> [email protected]. >>>>>>> >>>>>>> Unsubscribe and leave VIPhone by emailing >>>>>>> [email protected]. >>>>>>> >>>>>>> More VIPhone group options can be found by visiting >>>>>>> http://groups.google.com/group/viphone?hl=en. >>>>>>> --- You received this message because you are subscribed to the Google >> >>>>>>> Groups "VIPhone" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, send >> >>>>>>> an email to [email protected]. >>>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> -- >>>>> Christopher (CJ) >>>>> chaltain at Gmail >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the "VIPhone" >>>>> Google Group. >>>>> >>>>> Post a new message to VIPhone by emailing [email protected]. >>>>> >>>>> Search and view the VIPhone archives by visiting >>>>> http://www.mail-archive.com/[email protected]/. >>>>> >>>>> Reach the VIPhone owner and moderators by emailing >>>>> [email protected]. >>>>> >>>>> Unsubscribe and leave VIPhone by emailing >>>>> [email protected]. >>>>> >>>>> More VIPhone group options can be found by visiting >>>>> http://groups.google.com/group/viphone?hl=en. >>>>> --- You received this message because you are subscribed to the Google >>>>> Groups "VIPhone" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> -- >>> Christopher (CJ) >>> chaltain at Gmail >>> >>> -- >>> You received this message because you are subscribed to the "VIPhone" >>> Google Group. >>> >>> Post a new message to VIPhone by emailing [email protected]. >>> >>> Search and view the VIPhone archives by visiting >>> http://www.mail-archive.com/[email protected]/. >>> >>> Reach the VIPhone owner and moderators by emailing >>> [email protected]. >>> >>> Unsubscribe and leave VIPhone by emailing >>> [email protected]. >>> >>> More VIPhone group options can be found by visiting >>> http://groups.google.com/group/viphone?hl=en. >>> --- You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> >> Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the "VIPhone" Google >> Group. >> >> Post a new message to VIPhone by emailing [email protected]. >> >> Search and view the VIPhone archives by visiting >> http://www.mail-archive.com/[email protected]/. >> >> Reach the VIPhone owner and moderators by emailing >> [email protected]. >> >> Unsubscribe and leave VIPhone by emailing >> [email protected]. >> >> More VIPhone group options can be found by visiting >> http://groups.google.com/group/viphone?hl=en. >> --- You received this message because you are 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