Hi Rosemary, Doesn’t sound like you have booted into the Recovery Partition. Here is how to boot into Recovery Drive: Shut down your Mac. (Apple menu > Shut Down.) Hold down the Command and R keys simultaneously and press the Power button. Keep holding Command and R until the Apple logo appears on the screen. Let go of the keys and wait for the Mac to complete starting up. (It should take longer than normal.) You should be faced with a screen saying OS X Utilities. This is the Recovery Partition. If you have this, you're good to go.
But - If the Mac boots into OS X, or if you're faced with a completely blank screen, then you haven't got a recovery partition. If your Mac does boot into OS X then you can also check Terminal to see if you have a recovery partition: Check in Terminal if you have a Recovery Partition installed on your MacBook Pro. Open Terminal. Enter diskutil list You should see a list of all the volumes and partitions on your computer. The first drive (/dev/disk0) should have a partition (typically listed as 3: Apple_Boot Recovery HD after it). Post back if you have the Recovery Partition installed on your MacBook Pro. If you haven't got a recovery partition on your Mac, then you need to reinstall OS X. Even if OS X is working, you should probably consider reinstalling it because a missing Recovery Partition is not a good sign. But mostly you'll be confronted with this problem when OS X isn't working and you can't recover it the normal way. The first approach is to use a feature called Internet Recovery. Newer Macs are able to boot directly from an internet connection, even with no recovery drive available. I won’t give you details how to until I know if you have a Recovery Partition or Not! Cheers, Ronni > On 5 Oct. 2016, at 9:35 am, Rosemary Spark <[email protected]> wrote: > > Hi Ronni, > {BTW Overview Hardware 2 memory slots 8GB each} > I thought I followed your instructions, but there seems still to be problems > (messages about no app memory). > When I go to Disk Utility now in the disc list there are 3 "ghost" installers > listed. Where will I find these? There does not seem to be any Installer > folders I can see, but they are listed under my Time Machine in Disk Utility > > Thanks > > Rosemary Spark > PO Box 781 > South Fremantle WA 6162 Australia > Phone: + 61 8 94336609 > Mobile: 0414268043 > [email protected] <mailto:[email protected]> > On 4 October 2016 at 15:58, Ronni Brown <[email protected] > <mailto:[email protected]>> wrote: > Hi Rosemary, > > No Storage is not RAM (Random Access Memory) > Under the Apple logo at top left of the Menu Bar - 'About this Mac’ > System Report - Hardware Overview - Memory 8GB? > — > > If Sierra itself is the problem, you’ll need to install it anew. > You can do this without affecting your files and settings. > For this to work in macOS Recovery, you must be connected to the Internet. > > 1. You need to remove any existing “Install macOS Sierra” application from > the Mac. > > 2. Boot into the hidden macOS Recovery Partition > > Hold down Command-R at startup until the Apple logo appears to see emergency > mode. > macOS Recovery gives you four choices: > > 3. Select “Reinstall macOS” > > Click the Wi-Fi icon at the top right of the screen and choose a network. > Enter the network’s password, if necessary. > Select Reinstall macOS, and then click the Continue button. > > The Sierra installer data—roughly 5 GB downloads over the Internet from > Apple’s servers; once the download is finished, installation proceeds. > > Be prepared for the download to take anywhere from 20 minutes to several > hours, depending on your connection; installation will then take another 15 > to 30 minutes. > — > During installation your Mac will restart a few times, sometimes you won’t > hear a start up chime the screen will just be black. > Let the installation process complete - don’t interrupt it! > — > After your MacBook Pro boots into mac OS Sierra 10.12 > Perform Post-installation Tasks: > A) Respond to Immediate Questions > Among the most common questions are requests for your user account password > or Apple ID password. For example, certain apps may once again need an > administrator’s authorization to make changes to your data, and various apps > that use your Apple ID (including iTunes and iBooks) may need you to sign in > again. > > Check System Preferences > iCloud to make sure you’re signed in to iCloud > (and with the correct Apple ID). Do the same in iTunes (Account > View My > Account) and the App Store (Store > View My Account). > NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to use it; > you can set it up at a later date if needed) > > B) The next thing you should do is to update macOS itself (and any other > crucial Apple software) to the latest version. Sometimes Apple releases bug > fixes and security updates almost immediately after a major upgrade, and if > any such urgent updates are available, it’s in your best interest to install > them right away. > > C) Review the Incompatible Software Folder > If the Sierra installer encounters any known incompatibilities, it moves the > problematic software to an Incompatible Software folder and explains what it > moved on one of the final screens of Setup Assistant. (After Setup Assistant > quits, you can find the Incompatible Software folder at the top level of your > startup disk, at the top level of your home folder, or even in both places, > depending on the location of the soft- ware that was disabled.) > > D) Deal with Other Surprises > Apple Mail: The first time you launch Mail, a window informs you that it’s > “upgrading” your mail database. This step should take no more than a few > minutes, and is necessary because the Sierra version of Mail has updated the > database format it uses to store information about your messages. > > Mail plug-ins: The first time you open Mail after upgrading, it moves most > incompatible third-party plug-ins (which are normally stored in > ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays > an alert telling you what it’s disabled. Don’t try to reenable these > manually; Mail will thwart your every effort > to get them working. Check with the developer to see if a Sierra- compatible > update is available. > > E) System Preferences Changes: > As usual, Apple added, moved, and renamed a few items in System Preferences. > I won’t do into the changes here, I’m just alerting you to check. > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12 > >> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Ronni, >> >> 1) Storage (is that RAM?) >> Available: 170.77 GB (170,768,736,256 bytes) >> >> >> Capacity: 499.05 GB (499,046,809,600 bytes) >> >> 2) How do re-install Sierra (it's loaded...but I don't know if properly) >> >> Cheers >> >> Rosemary >> >> >> Rosemary Spark >> PO Box 781 >> South Fremantle WA 6162 Australia >> Phone: + 61 8 94336609 <tel:%2B%2061%208%2094336609> >> Mobile: 0414268043 <tel:0414268043> >> [email protected] <mailto:[email protected]> >> On 4 October 2016 at 11:48, Ronni Brown <[email protected] >> <mailto:[email protected]>> wrote: >> Hello Rosemary, >> >> How much RAM (memory) do you have installed in your MacBook Pro? >> >> If you get an error message while installing macOS Sierra saying that you >> don't have enough hard drive space, then restart your Mac and boot into safe >> mode. >> To do this, turn off your Mac and wait 10 seconds, the press the power >> button. >> >> Once you hear the startup tone hold down the Shift key on your keyboard. >> When the grey Apple logo appears, release the Shift key. >> >> Once in safe mode delete any unnecessary files, or move them to an external >> hard drive, to free up some disk space. >> >> Then restart your Mac and try to install macOS Sierra again. >> >> Cheers, >> Ronni >> >> 13-inch MacBook Air (April 2014) >> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >> 8GB 1600MHz LPDDR3 SDRAM >> 512GB PCIe-based Flash Storage >> >> macOS Sierra 10.12 >> >> >>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hi there, >>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after backing >>> up etc Ronni!) >>> >>> However, when it loaded it stopped and said there wasn't enough app >>> memory... with only Setup running! >>> >>> So I said cancel...but it seems Sierra was loaded anyway. >>> >>> I've now gone through my apps again and deleted even more of the >>> infrequently used ones....there's now 2.57 GB of App memory >>> >>> When I looked at the Activity Monitor the app using all the memory was >>> Installer...then it dropped off while I was watching. It seems that maybe >>> some of the Setup was not complete. >>> >>> How do I check if some Setup stuff is incomplete or re-install? >>> >>> Cheers >>> Rosemary >>> Rosemary Spark >>> PO Box 781 >>> South Fremantle WA 6162 Australia >>> Phone: + 61 8 94336609 <tel:%2B%2061%208%2094336609> >>> Mobile: 0414268043 <tel:0414268043> >>> [email protected] <mailto:[email protected]>
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