Hi Ronni, Yes...I delayed posting a hooray message but your malware advice seemed to work...not th culprit they mentioned but something in the same spot called Goforth or some such. Once I deleted and tried again it now seems to be fine. Though how it go there I have no idea, because I don't open stray links or download stuff either. But anyway, space returned and Sierra loaded...and thanks again for all your help!
Now if I could only get my hands on my husband's machine and finally download his photos from his Time Machine backup! But that won't be until he finished his PHD! Thanks Rosemary On Thursday, 13 October 2016, Ronda Brown <[email protected]> wrote: > Hi Rosemary, > > Is this issue resolved? Please post your results. > > I'm trying to clear my 'outstanding WAMUG support folder'. > > Cheers, > Ronni > Sent from Ronni's iPad4 > > > On 6 Oct. 2016, at 10:24 am, Ronni Brown <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > Hi Rosemary, > /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM > > I’ve been suspecting you might have Malware on your Mac. > Now you have mentioned the above - AppYM - you could have installed one > or more variants of the “InstallMac” trojan. > > Go to this Apple discussion and carefully follow Linc Davis ‘Take the > steps below to disable it” > > <https://discussions.apple.com/thread/7329720?tstart=0> > > Cheers, > Ronni > > *13-inch MacBook Air (April 2014)* > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12 > > > On 6 Oct. 2016, at 8:01 am, Rosemary Spark <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > Hi Ronni, > Tried again. It seemed to get further this time. > > However Activity monitor still shows > > /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM > > Do I turn this off/delete it etc it (Time Machine/Crash Plan off for now) > > Cheers > Rosemary > > Rosemary Spark > PO Box 781 > South Fremantle WA 6162 Australia > Phone: + 61 8 94336609 > Mobile: 0414268043 > [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');> > > On 5 October 2016 at 19:41, Rosemary Spark <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > >> Hi Ronni, >> Yeah...II figured they were strays bu I can't find them. >> Any advice greatly appreciated in deleting installs. >> No luck booking Genius Bar all this week! >> >> Cheers >> Rosemary >> >> >> >> >> On Wednesday, 5 October 2016, Ronni Brown <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >>> Hi Rosemary, >>> >>> I would NOT be backing up to Time Machine or any backup until you get >>> this sorted. >>> >>> I had assumed you would NOT have anything connected to your MacBook Pro >>> when you were downloading the Sierra install. >>> And all applications had been quit before you started to download & >>> install Sierra? >>> I would suggest that something on your MBP has not allowed the 'Install >>> macOS Sierra’ to download and complete installation. >>> ------ >>> The 3: Apple_Boot Recovery HD 650.0 MB disk0s3 >>> and /dev/disk1 (internal, virtual): MacBook Pro +499.05GB >>> Are both correct and should be showing >>> >>> The three/dev/disk2 (disk image) Installer +41.0 MB disk2 - /dev/disk3 >>> (disk image) - /dev/disk4 (disk image) should NOT be showing on your Mac. >>> They need to be deleted from your Mac >>> >>> As I mentioned previously - "1. You need to remove any existing >>> “Install macOS Sierra” application from the Mac." >>> How to do that now? … I would need to find time to give this more >>> thought. >>> Or you could make an appointment to take your MacBook Pro to Apple or >>> Daniel @MacWizardry. >>> >>> Cheers, >>> Ronni >>> >>> On 5 Oct. 2016, at 5:05 pm, Rosemary Spark <[email protected]> wrote: >>> >>> HI Ronni, >>> Yes I seem to have the Recovery disk >>> >>> 3: Apple_Boot Recovery HD 650.0 MB disk0s3 >>> >>> >>> but I also have these listed after >>> >>> /dev/disk1 (internal, virtual): >>> >>> the mac >>> >>> >>> /dev/disk2 (disk image): >>> >>> #: TYPE NAME SIZE >>> IDENTIFIER >>> >>> 0: Installer +41.0 MB disk2 >>> >>> >>> /dev/disk3 (disk image): >>> >>> #: TYPE NAME SIZE >>> IDENTIFIER >>> >>> 0: Installer +41.0 MB disk3 >>> >>> >>> /dev/disk4 (disk image): >>> >>> #: TYPE NAME SIZE >>> IDENTIFIER >>> >>> 0: Installer +41.0 MB disk4 >>> >>> >>> >>> Rosemary Spark >>> PO Box 781 >>> South Fremantle WA 6162 Australia >>> Phone: + 61 8 94336609 >>> Mobile: 0414268043 >>> [email protected] >>> >>> On 5 October 2016 at 15:38, Ronni Brown <[email protected]> wrote: >>> >>>> Hi Rosemary, >>>> >>>> Doesn’t sound like you have booted into the Recovery Partition. >>>> Here is how to boot into Recovery Drive: >>>> >>>> 1. Shut down your Mac. (Apple menu > Shut Down.) >>>> 2. Hold down the Command and R keys simultaneously and press the >>>> Power button. >>>> 3. Keep holding Command and R until the Apple logo appears on the >>>> screen. Let go of the keys and wait for the Mac to complete starting up. >>>> (It should take longer than normal.) >>>> 4. You should be faced with a screen saying OS X Utilities. This is >>>> the Recovery Partition. If you have this, you're good to go. >>>> >>>> >>>> But - If the Mac boots into OS X, or if you're faced with a completely >>>> blank screen, then you haven't got a recovery partition. >>>> If your Mac does boot into OS X then you can also check Terminal to see >>>> if you have a recovery partition: >>>> >>>> Check in Terminal if you have a Recovery Partition installed on your >>>> MacBook Pro. >>>> Open Terminal. >>>> Enter *diskutil list* >>>> You should see a list of all the volumes and partitions on your >>>> computer. The first drive (/dev/disk0) should have a partition (typically >>>> listed as* 3: Apple_Boot Recovery HD* after it). >>>> >>>> Post back if you have the Recovery Partition installed on your MacBook >>>> Pro. >>>> >>>> If you haven't got a recovery partition on your Mac, then you need to >>>> reinstall OS X. >>>> Even if OS X is working, you should probably consider reinstalling it >>>> because a missing Recovery Partition is not a good sign. >>>> But mostly you'll be confronted with this problem when OS X isn't >>>> working and you can't recover it the normal way. >>>> >>>> The first approach is to use a feature called *Internet Recovery.* >>>> Newer Macs are able to boot directly from an internet connection, even with >>>> no recovery drive available. >>>> I won’t give you details how to until I know if you have a Recovery >>>> Partition or Not! >>>> >>>> Cheers, >>>> Ronni >>>> >>>> On 5 Oct. 2016, at 9:35 am, Rosemary Spark <[email protected]> >>>> wrote: >>>> >>>> Hi Ronni, >>>> {BTW Overview Hardware 2 memory slots 8GB each} >>>> I thought I followed your instructions, but there seems still to be >>>> problems (messages about no app memory). >>>> When I go to Disk Utility now in the disc list there are 3 "ghost" >>>> installers listed. Where will I find these? There does not seem to be any >>>> Installer folders I can see, but they are listed under my Time Machine in >>>> Disk Utility >>>> >>>> Thanks >>>> >>>> Rosemary Spark >>>> PO Box 781 >>>> South Fremantle WA 6162 Australia >>>> Phone: + 61 8 94336609 >>>> Mobile: 0414268043 >>>> [email protected] >>>> >>>> On 4 October 2016 at 15:58, Ronni Brown <[email protected]> wrote: >>>> >>>>> Hi Rosemary, >>>>> >>>>> No Storage is not RAM (Random Access Memory) >>>>> Under the Apple logo at top left of the Menu Bar - 'About this Mac’ >>>>> System Report - Hardware Overview - Memory 8GB? >>>>> — >>>>> >>>>> If Sierra itself is the problem, you’ll need to install it anew. >>>>> You can do this without affecting your files and settings. >>>>> For this to work in* macOS Recovery*, *you must be connected to the >>>>> Internet. * >>>>> >>>>> 1. You need to remove any existing “Install macOS Sierra” application >>>>> from the Mac. >>>>> >>>>> 2. Boot into the hidden* macOS Recovery Partition * >>>>> >>>>> Hold down *Command-R *at startup until the Apple logo appears to see >>>>> emergency mode. >>>>> macOS Recovery gives you four choices: >>>>> >>>>> 3. Select *“**Reinstall macOS**”* >>>>> >>>>> Click the Wi-Fi icon at the top right of the screen and choose a >>>>> network. >>>>> Enter the network’s password, if necessary. >>>>> Select Reinstall macOS, and then click the Continue button. >>>>> >>>>> The Sierra installer data—roughly 5 GB downloads over the Internet >>>>> from Apple’s servers; once the download is finished, installation >>>>> proceeds. >>>>> >>>>> Be prepared for the download to take anywhere from 20 minutes to >>>>> several hours, depending on your connection; installation will then take >>>>> another 15 to 30 minutes. >>>>> — >>>>> During installation your Mac will restart a few times, sometimes you >>>>> won’t hear a start up chime the screen will just be black. >>>>> Let the installation process complete - don’t interrupt it! >>>>> — >>>>> After your MacBook Pro boots into mac OS Sierra 10.12 >>>>> *Perform Post-installation Tasks:* >>>>> *A) Respond to Immediate Questions* >>>>> Among the most common questions are requests for your user account >>>>> password or Apple ID password. For example, certain apps may once again >>>>> need an administrator’s authorization to make changes to your data, and >>>>> various apps that use your Apple ID (including iTunes and iBooks) may need >>>>> you to sign in again. >>>>> >>>>> Check *System Preferences > iCloud* to make sure you’re signed in to >>>>> iCloud (and with the correct Apple ID). Do the same in iTunes (Account > >>>>> View My Account) and the App Store (Store > View My Account). >>>>> *NOTE: Make sure “iCloud Drive” in NOT activated! *(unless you wish >>>>> to use it; you can set it up at a later date if needed) >>>>> >>>>> B) The next thing you should do is to update macOS itself (and any >>>>> other crucial Apple software) to the latest version. Sometimes Apple >>>>> releases bug fixes and security updates almost immediately after a major >>>>> upgrade, and if any such urgent updates are available, it’s in your best >>>>> interest to install them right away. >>>>> >>>>> C) *Review the Incompatible Software Folder* >>>>> If the Sierra installer encounters any known incompatibilities, it >>>>> moves the problematic software to an Incompatible Software folder and >>>>> explains what it moved on one of the final screens of Setup Assistant. >>>>> (After Setup Assistant quits, you can find the Incompatible Software >>>>> folder >>>>> at the top level of your startup disk, at the top level of your home >>>>> folder, or even in both places, depending on the location of the soft- >>>>> ware >>>>> that was disabled.) >>>>> >>>>> D) *Deal with Other Surprises* >>>>> *Apple Mail:* The first time you launch Mail, a window informs you >>>>> that it’s “upgrading” your mail database. This step should take no more >>>>> than a few minutes, and is necessary because the Sierra version of Mail >>>>> has >>>>> updated the database format it uses to store information about your >>>>> messages. >>>>> >>>>> *Mail plug-ins:* The first time you open Mail after upgrading, it >>>>> moves most incompatible third-party plug-ins (which are normally stored in >>>>> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and >>>>> displays >>>>> an alert telling you what it’s disabled. Don’t try to reenable these >>>>> manually; Mail will thwart your every effort >>>>> to get them working. Check with the developer to see if a Sierra- >>>>> compatible update is available. >>>>> >>>>> E) *System Preferences Changes:* >>>>> As usual, Apple added, moved, and renamed a few items in System >>>>> Preferences. >>>>> I won’t do into the changes here, I’m just alerting you to check. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> *13-inch MacBook Air (April 2014)* >>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>> 512GB PCIe-based Flash Storage >>>>> >>>>> macOS Sierra 10.12 >>>>> >>>>> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <[email protected]> >>>>> wrote: >>>>> >>>>> Hi Ronni, >>>>> >>>>> 1) Storage (is that RAM?) >>>>> >>>>> Available: 170.77 GB (170,768,736,256 bytes) >>>>> >>>>> Capacity: 499.05 GB (499,046,809,600 bytes) >>>>> >>>>> 2) How do re-install Sierra (it's loaded...but I don't know if >>>>> properly) >>>>> >>>>> Cheers >>>>> >>>>> Rosemary >>>>> >>>>> Rosemary Spark >>>>> PO Box 781 >>>>> South Fremantle WA 6162 Australia >>>>> Phone: + 61 8 94336609 >>>>> Mobile: 0414268043 >>>>> [email protected] >>>>> >>>>> On 4 October 2016 at 11:48, Ronni Brown <[email protected]> wrote: >>>>> >>>>>> Hello Rosemary, >>>>>> >>>>>> How much RAM (memory) do you have installed in your MacBook Pro? >>>>>> >>>>>> If you get an error message while installing macOS Sierra saying that >>>>>> you don't have enough hard drive space, then restart your Mac and boot >>>>>> into >>>>>> safe mode. >>>>>> To do this, turn off your Mac and wait 10 seconds, the press the >>>>>> power button. >>>>>> >>>>>> Once you hear the startup tone hold down the Shift key on your >>>>>> keyboard. >>>>>> When the grey Apple logo appears, release the Shift key. >>>>>> >>>>>> Once in safe mode delete any unnecessary files, or move them to an >>>>>> external hard drive, to free up some disk space. >>>>>> >>>>>> Then restart your Mac and try to install macOS Sierra again. >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>> *13-inch MacBook Air (April 2014)* >>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>>> 512GB PCIe-based Flash Storage >>>>>> >>>>>> macOS Sierra 10.12 >>>>>> >>>>>> >>>>>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <[email protected]> >>>>>> wrote: >>>>>> >>>>>> Hi there, >>>>>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after >>>>>> backing up etc Ronni!) >>>>>> >>>>>> However, when it loaded it stopped and said there wasn't enough app >>>>>> memory... with only Setup running! >>>>>> >>>>>> So I said cancel...but it seems Sierra was loaded anyway. >>>>>> >>>>>> I've now gone through my apps again and deleted even more of the >>>>>> infrequently used ones....there's now 2.57 GB of App memory >>>>>> >>>>>> When I looked at the Activity Monitor the app using all the memory >>>>>> was Installer...then it dropped off while I was watching. It seems that >>>>>> maybe some of the Setup was not complete. >>>>>> >>>>>> How do I check if some Setup stuff is incomplete or re-install? >>>>>> >>>>>> Cheers >>>>>> Rosemary >>>>>> >>>>>> Rosemary Spark >>>>>> PO Box 781 >>>>>> South Fremantle WA 6162 Australia >>>>>> Phone: + 61 8 94336609 >>>>>> Mobile: 0414268043 >>>>>> [email protected] >>>>>> >>>>>> >>> >> >> -- >> Kind Regards >> Rosemary Spark >> 0414268043 >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> > > -- Kind Regards Rosemary Spark 0414268043 [email protected]
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