Hi Rosemary,

Is this issue resolved? Please post your results.

I'm trying to clear my 'outstanding WAMUG support folder'.

Cheers,
Ronni
Sent from Ronni's iPad4


> On 6 Oct. 2016, at 10:24 am, Ronni Brown <ro...@mac.com> wrote:
> 
> Hi Rosemary,   
> /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM
> 
> I’ve been suspecting you might have Malware on your Mac.
> Now you have mentioned the above - AppYM -   you could have installed one or 
> more variants of the “InstallMac” trojan.
> 
> Go to this Apple discussion and carefully follow Linc Davis  ‘Take the steps 
> below to disable it”
> 
> <https://discussions.apple.com/thread/7329720?tstart=0>
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS Sierra 10.12
> 
> 
>> On 6 Oct. 2016, at 8:01 am, Rosemary Spark <arkaysp...@gmail.com> wrote:
>> 
>> Hi Ronni,
>> Tried again. It seemed to get further this time.
>> 
>> However Activity monitor still shows
>> 
>> /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM
>> 
>> Do I turn this off/delete it etc it (Time Machine/Crash Plan off for now)
>> 
>> Cheers
>> Rosemary
>> 
>> Rosemary Spark
>> PO Box 781
>> South Fremantle WA 6162 Australia
>> Phone: + 61 8 94336609
>> Mobile: 0414268043
>> arkaysp...@gmail.com
>> 
>> 
>>> On 5 October 2016 at 19:41, Rosemary Spark <arkaysp...@gmail.com> wrote:
>>> Hi Ronni,
>>> Yeah...II figured they were strays bu I can't find them.
>>> Any advice greatly appreciated in deleting installs.
>>> No luck booking Genius Bar all this week!
>>> 
>>> Cheers
>>> Rosemary 
>>> 
>>> 
>>> 
>>> 
>>>> On Wednesday, 5 October 2016, Ronni Brown <ro...@mac.com> wrote:
>>>> Hi Rosemary,
>>>> 
>>>> I would NOT be backing up to Time Machine or any backup until you get this 
>>>> sorted.
>>>> 
>>>> I had assumed you would NOT have anything connected to your MacBook Pro 
>>>> when you were downloading the Sierra install.
>>>> And all applications had been quit before you started to download & 
>>>> install Sierra?
>>>> I would suggest that something on your MBP has not allowed the 'Install 
>>>> macOS Sierra’ to download and complete installation.
>>>> ------
>>>> The 3: Apple_Boot Recovery HD      650.0 MB disk0s3
>>>> and /dev/disk1 (internal, virtual): MacBook Pro +499.05GB
>>>> Are both correct and should be showing
>>>> 
>>>> The three/dev/disk2 (disk image) Installer +41.0 MB disk2  - /dev/disk3 
>>>> (disk image) - /dev/disk4 (disk image) should NOT be showing on your Mac.
>>>> They need to be deleted from your Mac
>>>> 
>>>> As I mentioned previously -  "1. You need to remove any existing “Install 
>>>> macOS Sierra” application from the Mac."
>>>> How to do that now? … I  would need to find time to give this more 
>>>> thought. 
>>>> Or you could make an appointment to take your MacBook Pro to Apple or 
>>>> Daniel @MacWizardry.
>>>> 
>>>> Cheers,
>>>> Ronni
>>>> 
>>>>> On 5 Oct. 2016, at 5:05 pm, Rosemary Spark <arkaysp...@gmail.com> wrote:
>>>>> 
>>>>> HI Ronni,
>>>>> Yes I seem to have the Recovery disk
>>>>>  3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3
>>>>> 
>>>>> 
>>>>> 
>>>>> but I also have these  listed after 
>>>>> 
>>>>> /dev/disk1 (internal, virtual):
>>>>> 
>>>>> the mac 
>>>>> 
>>>>>                    
>>>>> /dev/disk2 (disk image):
>>>>> 
>>>>>    #:                       TYPE NAME                    SIZE       
>>>>> IDENTIFIER
>>>>> 
>>>>>    0:                            Installer              +41.0 MB    disk2
>>>>> 
>>>>> 
>>>>> 
>>>>> /dev/disk3 (disk image):
>>>>> 
>>>>>    #:                       TYPE NAME                    SIZE       
>>>>> IDENTIFIER
>>>>> 
>>>>>    0:                            Installer              +41.0 MB    disk3
>>>>> 
>>>>> 
>>>>> 
>>>>> /dev/disk4 (disk image):
>>>>> 
>>>>>    #:                       TYPE NAME                    SIZE       
>>>>> IDENTIFIER
>>>>> 
>>>>> 
>>>>>    0:                            Installer              +41.0 MB    disk4
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> Rosemary Spark
>>>>> PO Box 781
>>>>> South Fremantle WA 6162 Australia
>>>>> Phone: + 61 8 94336609
>>>>> Mobile: 0414268043
>>>>> arkaysp...@gmail.com
>>>>> 
>>>>> 
>>>>>> On 5 October 2016 at 15:38, Ronni Brown <ro...@mac.com> wrote:
>>>>>> Hi Rosemary,
>>>>>> 
>>>>>> Doesn’t sound like you have booted into the Recovery Partition.
>>>>>> Here is how to boot into Recovery Drive:
>>>>>> Shut down your Mac. (Apple menu > Shut Down.)
>>>>>> Hold down the Command and R keys simultaneously and press the Power 
>>>>>> button.
>>>>>> Keep holding Command and R until the Apple logo appears on the screen. 
>>>>>> Let go of the keys and wait for the Mac to complete starting up. (It 
>>>>>> should take longer than normal.)
>>>>>> You should be faced with a screen saying OS X Utilities. This is the 
>>>>>> Recovery Partition. If you have this, you're good to go.
>>>>>> 
>>>>>> But - If the Mac boots into OS X, or if you're faced with a completely 
>>>>>> blank screen, then you haven't got a recovery partition. 
>>>>>> If your Mac does boot into OS X then you can also check Terminal to see 
>>>>>> if you have a recovery partition:
>>>>>> 
>>>>>> Check in Terminal if you have a Recovery Partition installed on your 
>>>>>> MacBook Pro.
>>>>>> Open Terminal.
>>>>>> Enter diskutil list
>>>>>> You should see a list of all the volumes and partitions on your 
>>>>>> computer. The first drive (/dev/disk0) should have a partition 
>>>>>> (typically listed as  3: Apple_Boot Recovery HD after it). 
>>>>>> 
>>>>>> Post back if you have the Recovery Partition installed on your MacBook 
>>>>>> Pro.
>>>>>> 
>>>>>> If you haven't got a recovery partition on your Mac, then you need to 
>>>>>> reinstall OS X. 
>>>>>> Even if OS X is working, you should probably consider reinstalling it 
>>>>>> because a missing Recovery Partition is not a good sign. 
>>>>>> But mostly you'll be confronted with this problem when OS X isn't 
>>>>>> working and you can't recover it the normal way.
>>>>>> 
>>>>>> The first approach is to use a feature called Internet Recovery. Newer 
>>>>>> Macs are able to boot directly from an internet connection, even with no 
>>>>>> recovery drive available. 
>>>>>> I won’t give you details how to until I know if you have a Recovery 
>>>>>> Partition or Not!
>>>>>> 
>>>>>> Cheers,
>>>>>> Ronni
>>>>>> 
>>>>>>> On 5 Oct. 2016, at 9:35 am, Rosemary Spark <arkaysp...@gmail.com> wrote:
>>>>>>> 
>>>>>>> Hi Ronni,
>>>>>>> {BTW Overview Hardware 2 memory slots 8GB each}
>>>>>>> I thought I followed your instructions, but there seems still to be 
>>>>>>> problems (messages about no app memory). 
>>>>>>> When I go to Disk Utility now in the disc list there are 3 "ghost" 
>>>>>>> installers listed. Where will I find these? There does not seem to be 
>>>>>>> any Installer folders I can see, but they are listed under my Time 
>>>>>>> Machine in Disk Utility
>>>>>>> 
>>>>>>> Thanks
>>>>>>> 
>>>>>>> Rosemary Spark
>>>>>>> PO Box 781
>>>>>>> South Fremantle WA 6162 Australia
>>>>>>> Phone: + 61 8 94336609
>>>>>>> Mobile: 0414268043
>>>>>>> arkaysp...@gmail.com
>>>>>>> 
>>>>>>> 
>>>>>>>> On 4 October 2016 at 15:58, Ronni Brown <ro...@mac.com> wrote:
>>>>>>>> Hi Rosemary,
>>>>>>>> 
>>>>>>>> No Storage is not RAM  (Random Access Memory)
>>>>>>>> Under the Apple logo at top left of the Menu Bar -  'About this Mac’
>>>>>>>> System Report - Hardware Overview - Memory 8GB?
>>>>>>>> —
>>>>>>>> 
>>>>>>>> If Sierra itself is the problem, you’ll need to install it anew. 
>>>>>>>> You can do this without affecting your files and settings.
>>>>>>>> For this to work in macOS Recovery, you must be connected to the 
>>>>>>>> Internet. 
>>>>>>>> 
>>>>>>>> 1. You need to remove any existing “Install macOS Sierra” application 
>>>>>>>> from the Mac.
>>>>>>>> 
>>>>>>>> 2. Boot into the hidden macOS Recovery Partition 
>>>>>>>> 
>>>>>>>> Hold down Command-R at startup until the Apple logo appears to see 
>>>>>>>> emergency mode.
>>>>>>>> macOS Recovery gives you four choices:
>>>>>>>> 
>>>>>>>> 3. Select “Reinstall macOS”
>>>>>>>> 
>>>>>>>> Click the Wi-Fi icon at the top right of the screen and choose a 
>>>>>>>> network. 
>>>>>>>> Enter the network’s password, if necessary.
>>>>>>>> Select Reinstall macOS, and then click the Continue button. 
>>>>>>>> 
>>>>>>>> The Sierra installer data—roughly 5 GB downloads over the Internet 
>>>>>>>> from Apple’s servers; once the download is finished, installation 
>>>>>>>> proceeds.
>>>>>>>> 
>>>>>>>> Be prepared for the download to take anywhere from 20 minutes to 
>>>>>>>> several hours, depending on your connection; installation will then 
>>>>>>>> take another 15 to 30 minutes.
>>>>>>>> —
>>>>>>>> During installation your Mac will restart a few times, sometimes you 
>>>>>>>> won’t hear a start up chime the screen will just be black.
>>>>>>>> Let the installation process complete - don’t interrupt it!
>>>>>>>> —
>>>>>>>> After your MacBook Pro boots into mac OS Sierra 10.12
>>>>>>>> Perform Post-installation Tasks:
>>>>>>>> A) Respond to Immediate Questions
>>>>>>>> Among the most common questions are requests for your user account 
>>>>>>>> password or Apple ID password. For example, certain apps may once 
>>>>>>>> again need an administrator’s authorization to make changes to your 
>>>>>>>> data, and various apps that use your Apple ID (including iTunes and 
>>>>>>>> iBooks) may need you to sign in again.
>>>>>>>> 
>>>>>>>> Check System Preferences > iCloud to make sure you’re signed in to 
>>>>>>>> iCloud (and with the correct Apple ID). Do the same in iTunes (Account 
>>>>>>>> > View My Account) and the App Store (Store > View My Account).
>>>>>>>> NOTE:  Make sure “iCloud Drive” in NOT activated! (unless you wish to 
>>>>>>>> use it; you can set it up at a later date if needed)
>>>>>>>> 
>>>>>>>> B) The next thing you should do is to update macOS itself (and any 
>>>>>>>> other crucial Apple software) to the latest version. Sometimes Apple 
>>>>>>>> releases bug fixes and security updates almost immediately after a 
>>>>>>>> major upgrade, and if any such urgent updates are available, it’s in 
>>>>>>>> your best interest to install them right away.
>>>>>>>> 
>>>>>>>> C) Review the Incompatible Software Folder
>>>>>>>> If the Sierra installer encounters any known incompatibilities, it 
>>>>>>>> moves the problematic software to an Incompatible Software folder and 
>>>>>>>> explains what it moved on one of the final screens of Setup Assistant. 
>>>>>>>> (After Setup Assistant quits, you can find the Incompatible Software 
>>>>>>>> folder at the top level of your startup disk, at the top level of your 
>>>>>>>> home folder, or even in both places, depending on the location of the 
>>>>>>>> soft- ware that was disabled.)
>>>>>>>> 
>>>>>>>> D) Deal with Other Surprises
>>>>>>>> Apple Mail:  The first time you launch Mail, a window informs you that 
>>>>>>>> it’s “upgrading” your mail database. This step should take no more 
>>>>>>>> than a few minutes, and is necessary because the Sierra version of 
>>>>>>>> Mail has updated the database format it uses to store information 
>>>>>>>> about your messages.
>>>>>>>> 
>>>>>>>> Mail plug-ins: The first time you open Mail after upgrading, it moves 
>>>>>>>> most incompatible third-party plug-ins (which are normally stored in 
>>>>>>>> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and 
>>>>>>>> displays an alert telling you what it’s disabled. Don’t try to 
>>>>>>>> reenable these manually; Mail will thwart your every effort
>>>>>>>> to get them working. Check with the developer to see if a Sierra- 
>>>>>>>> compatible update is available.
>>>>>>>> 
>>>>>>>> E) System Preferences Changes:
>>>>>>>> As usual, Apple added, moved, and renamed a few items in System 
>>>>>>>> Preferences.
>>>>>>>> I won’t do into the changes here, I’m just alerting you to check.
>>>>>>>> 
>>>>>>>> Cheers,
>>>>>>>> Ronni
>>>>>>>> 
>>>>>>>> 13-inch MacBook Air (April 2014)
>>>>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>>>>>>> 8GB 1600MHz LPDDR3 SDRAM
>>>>>>>> 512GB PCIe-based Flash Storage
>>>>>>>> 
>>>>>>>> macOS Sierra 10.12
>>>>>>>> 
>>>>>>>>> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <arkaysp...@gmail.com> 
>>>>>>>>> wrote:
>>>>>>>>> 
>>>>>>>>> Hi Ronni,
>>>>>>>>> 
>>>>>>>>> 1) Storage (is that RAM?)
>>>>>>>>>  Available:   170.77 GB (170,768,736,256 bytes)
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>   Capacity:   499.05 GB (499,046,809,600 bytes)
>>>>>>>>> 
>>>>>>>>> 2) How do re-install Sierra (it's loaded...but I don't know if 
>>>>>>>>> properly)
>>>>>>>>> 
>>>>>>>>> Cheers
>>>>>>>>> 
>>>>>>>>> Rosemary
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Rosemary Spark
>>>>>>>>> PO Box 781
>>>>>>>>> South Fremantle WA 6162 Australia
>>>>>>>>> Phone: + 61 8 94336609
>>>>>>>>> Mobile: 0414268043
>>>>>>>>> arkaysp...@gmail.com
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> On 4 October 2016 at 11:48, Ronni Brown <ro...@mac.com> wrote:
>>>>>>>>>> Hello Rosemary,
>>>>>>>>>> 
>>>>>>>>>> How much RAM (memory) do you have installed in your MacBook Pro?
>>>>>>>>>> 
>>>>>>>>>> If you get an error message while installing macOS Sierra saying 
>>>>>>>>>> that you don't have enough hard drive space, then restart your Mac 
>>>>>>>>>> and boot into safe mode. 
>>>>>>>>>> To do this, turn off your Mac and wait 10 seconds, the press the 
>>>>>>>>>> power button.
>>>>>>>>>> 
>>>>>>>>>> Once you hear the startup tone hold down the Shift key on your 
>>>>>>>>>> keyboard. 
>>>>>>>>>> When the grey Apple logo appears, release the Shift key.
>>>>>>>>>> 
>>>>>>>>>> Once in safe mode delete any unnecessary files, or move them to an 
>>>>>>>>>> external hard drive, to free up some disk space.
>>>>>>>>>> 
>>>>>>>>>> Then restart your Mac and try to install macOS Sierra again.
>>>>>>>>>> 
>>>>>>>>>> Cheers,
>>>>>>>>>> Ronni
>>>>>>>>>> 
>>>>>>>>>> 13-inch MacBook Air (April 2014)
>>>>>>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>>>>>>>>> 8GB 1600MHz LPDDR3 SDRAM
>>>>>>>>>> 512GB PCIe-based Flash Storage
>>>>>>>>>> 
>>>>>>>>>> macOS Sierra 10.12
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <arkaysp...@gmail.com> 
>>>>>>>>>>> wrote:
>>>>>>>>>>> 
>>>>>>>>>>> Hi there,
>>>>>>>>>>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after 
>>>>>>>>>>> backing up etc Ronni!)
>>>>>>>>>>> 
>>>>>>>>>>> However, when it loaded it stopped and said there wasn't enough app 
>>>>>>>>>>> memory... with only Setup running! 
>>>>>>>>>>> 
>>>>>>>>>>> So I said cancel...but it seems Sierra was loaded anyway.
>>>>>>>>>>> 
>>>>>>>>>>> I've now gone through my apps again and deleted even more of the 
>>>>>>>>>>> infrequently used ones....there's now 2.57 GB of App memory
>>>>>>>>>>> 
>>>>>>>>>>> When I looked at the Activity Monitor the app using all the memory 
>>>>>>>>>>> was Installer...then it dropped off while I was watching. It seems 
>>>>>>>>>>> that maybe some of the Setup was not complete.
>>>>>>>>>>> 
>>>>>>>>>>> How do I  check if some Setup stuff is incomplete or re-install? 
>>>>>>>>>>> 
>>>>>>>>>>> Cheers
>>>>>>>>>>> Rosemary
>>>>>>>>>>> Rosemary Spark
>>>>>>>>>>> PO Box 781
>>>>>>>>>>> South Fremantle WA 6162 Australia
>>>>>>>>>>> Phone: + 61 8 94336609
>>>>>>>>>>> Mobile: 0414268043
>>>>>>>>>>> arkaysp...@gmail.com
>>>>>>>>>>> 
>>>> 
>>> 
>>> 
>>> -- 
>>> Kind Regards
>>> Rosemary Spark
>>> 0414268043
>>> arkaysp...@gmail.com
> 
> 
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