Hi Rosemary, Is this issue resolved? Please post your results.
I'm trying to clear my 'outstanding WAMUG support folder'. Cheers, Ronni Sent from Ronni's iPad4 > On 6 Oct. 2016, at 10:24 am, Ronni Brown <[email protected]> wrote: > > Hi Rosemary, > /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM > > I’ve been suspecting you might have Malware on your Mac. > Now you have mentioned the above - AppYM - you could have installed one or > more variants of the “InstallMac” trojan. > > Go to this Apple discussion and carefully follow Linc Davis ‘Take the steps > below to disable it” > > <https://discussions.apple.com/thread/7329720?tstart=0> > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS Sierra 10.12 > > >> On 6 Oct. 2016, at 8:01 am, Rosemary Spark <[email protected]> wrote: >> >> Hi Ronni, >> Tried again. It seemed to get further this time. >> >> However Activity monitor still shows >> >> /Volumes/Installer 1/Installer.app/Contents/MacOS/AppYM >> >> Do I turn this off/delete it etc it (Time Machine/Crash Plan off for now) >> >> Cheers >> Rosemary >> >> Rosemary Spark >> PO Box 781 >> South Fremantle WA 6162 Australia >> Phone: + 61 8 94336609 >> Mobile: 0414268043 >> [email protected] >> >> >>> On 5 October 2016 at 19:41, Rosemary Spark <[email protected]> wrote: >>> Hi Ronni, >>> Yeah...II figured they were strays bu I can't find them. >>> Any advice greatly appreciated in deleting installs. >>> No luck booking Genius Bar all this week! >>> >>> Cheers >>> Rosemary >>> >>> >>> >>> >>>> On Wednesday, 5 October 2016, Ronni Brown <[email protected]> wrote: >>>> Hi Rosemary, >>>> >>>> I would NOT be backing up to Time Machine or any backup until you get this >>>> sorted. >>>> >>>> I had assumed you would NOT have anything connected to your MacBook Pro >>>> when you were downloading the Sierra install. >>>> And all applications had been quit before you started to download & >>>> install Sierra? >>>> I would suggest that something on your MBP has not allowed the 'Install >>>> macOS Sierra’ to download and complete installation. >>>> ------ >>>> The 3: Apple_Boot Recovery HD 650.0 MB disk0s3 >>>> and /dev/disk1 (internal, virtual): MacBook Pro +499.05GB >>>> Are both correct and should be showing >>>> >>>> The three/dev/disk2 (disk image) Installer +41.0 MB disk2 - /dev/disk3 >>>> (disk image) - /dev/disk4 (disk image) should NOT be showing on your Mac. >>>> They need to be deleted from your Mac >>>> >>>> As I mentioned previously - "1. You need to remove any existing “Install >>>> macOS Sierra” application from the Mac." >>>> How to do that now? … I would need to find time to give this more >>>> thought. >>>> Or you could make an appointment to take your MacBook Pro to Apple or >>>> Daniel @MacWizardry. >>>> >>>> Cheers, >>>> Ronni >>>> >>>>> On 5 Oct. 2016, at 5:05 pm, Rosemary Spark <[email protected]> wrote: >>>>> >>>>> HI Ronni, >>>>> Yes I seem to have the Recovery disk >>>>> 3: Apple_Boot Recovery HD 650.0 MB disk0s3 >>>>> >>>>> >>>>> >>>>> but I also have these listed after >>>>> >>>>> /dev/disk1 (internal, virtual): >>>>> >>>>> the mac >>>>> >>>>> >>>>> /dev/disk2 (disk image): >>>>> >>>>> #: TYPE NAME SIZE >>>>> IDENTIFIER >>>>> >>>>> 0: Installer +41.0 MB disk2 >>>>> >>>>> >>>>> >>>>> /dev/disk3 (disk image): >>>>> >>>>> #: TYPE NAME SIZE >>>>> IDENTIFIER >>>>> >>>>> 0: Installer +41.0 MB disk3 >>>>> >>>>> >>>>> >>>>> /dev/disk4 (disk image): >>>>> >>>>> #: TYPE NAME SIZE >>>>> IDENTIFIER >>>>> >>>>> >>>>> 0: Installer +41.0 MB disk4 >>>>> >>>>> >>>>> >>>>> >>>>> Rosemary Spark >>>>> PO Box 781 >>>>> South Fremantle WA 6162 Australia >>>>> Phone: + 61 8 94336609 >>>>> Mobile: 0414268043 >>>>> [email protected] >>>>> >>>>> >>>>>> On 5 October 2016 at 15:38, Ronni Brown <[email protected]> wrote: >>>>>> Hi Rosemary, >>>>>> >>>>>> Doesn’t sound like you have booted into the Recovery Partition. >>>>>> Here is how to boot into Recovery Drive: >>>>>> Shut down your Mac. (Apple menu > Shut Down.) >>>>>> Hold down the Command and R keys simultaneously and press the Power >>>>>> button. >>>>>> Keep holding Command and R until the Apple logo appears on the screen. >>>>>> Let go of the keys and wait for the Mac to complete starting up. (It >>>>>> should take longer than normal.) >>>>>> You should be faced with a screen saying OS X Utilities. This is the >>>>>> Recovery Partition. If you have this, you're good to go. >>>>>> >>>>>> But - If the Mac boots into OS X, or if you're faced with a completely >>>>>> blank screen, then you haven't got a recovery partition. >>>>>> If your Mac does boot into OS X then you can also check Terminal to see >>>>>> if you have a recovery partition: >>>>>> >>>>>> Check in Terminal if you have a Recovery Partition installed on your >>>>>> MacBook Pro. >>>>>> Open Terminal. >>>>>> Enter diskutil list >>>>>> You should see a list of all the volumes and partitions on your >>>>>> computer. The first drive (/dev/disk0) should have a partition >>>>>> (typically listed as 3: Apple_Boot Recovery HD after it). >>>>>> >>>>>> Post back if you have the Recovery Partition installed on your MacBook >>>>>> Pro. >>>>>> >>>>>> If you haven't got a recovery partition on your Mac, then you need to >>>>>> reinstall OS X. >>>>>> Even if OS X is working, you should probably consider reinstalling it >>>>>> because a missing Recovery Partition is not a good sign. >>>>>> But mostly you'll be confronted with this problem when OS X isn't >>>>>> working and you can't recover it the normal way. >>>>>> >>>>>> The first approach is to use a feature called Internet Recovery. Newer >>>>>> Macs are able to boot directly from an internet connection, even with no >>>>>> recovery drive available. >>>>>> I won’t give you details how to until I know if you have a Recovery >>>>>> Partition or Not! >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> >>>>>>> On 5 Oct. 2016, at 9:35 am, Rosemary Spark <[email protected]> wrote: >>>>>>> >>>>>>> Hi Ronni, >>>>>>> {BTW Overview Hardware 2 memory slots 8GB each} >>>>>>> I thought I followed your instructions, but there seems still to be >>>>>>> problems (messages about no app memory). >>>>>>> When I go to Disk Utility now in the disc list there are 3 "ghost" >>>>>>> installers listed. Where will I find these? There does not seem to be >>>>>>> any Installer folders I can see, but they are listed under my Time >>>>>>> Machine in Disk Utility >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> Rosemary Spark >>>>>>> PO Box 781 >>>>>>> South Fremantle WA 6162 Australia >>>>>>> Phone: + 61 8 94336609 >>>>>>> Mobile: 0414268043 >>>>>>> [email protected] >>>>>>> >>>>>>> >>>>>>>> On 4 October 2016 at 15:58, Ronni Brown <[email protected]> wrote: >>>>>>>> Hi Rosemary, >>>>>>>> >>>>>>>> No Storage is not RAM (Random Access Memory) >>>>>>>> Under the Apple logo at top left of the Menu Bar - 'About this Mac’ >>>>>>>> System Report - Hardware Overview - Memory 8GB? >>>>>>>> — >>>>>>>> >>>>>>>> If Sierra itself is the problem, you’ll need to install it anew. >>>>>>>> You can do this without affecting your files and settings. >>>>>>>> For this to work in macOS Recovery, you must be connected to the >>>>>>>> Internet. >>>>>>>> >>>>>>>> 1. You need to remove any existing “Install macOS Sierra” application >>>>>>>> from the Mac. >>>>>>>> >>>>>>>> 2. Boot into the hidden macOS Recovery Partition >>>>>>>> >>>>>>>> Hold down Command-R at startup until the Apple logo appears to see >>>>>>>> emergency mode. >>>>>>>> macOS Recovery gives you four choices: >>>>>>>> >>>>>>>> 3. Select “Reinstall macOS” >>>>>>>> >>>>>>>> Click the Wi-Fi icon at the top right of the screen and choose a >>>>>>>> network. >>>>>>>> Enter the network’s password, if necessary. >>>>>>>> Select Reinstall macOS, and then click the Continue button. >>>>>>>> >>>>>>>> The Sierra installer data—roughly 5 GB downloads over the Internet >>>>>>>> from Apple’s servers; once the download is finished, installation >>>>>>>> proceeds. >>>>>>>> >>>>>>>> Be prepared for the download to take anywhere from 20 minutes to >>>>>>>> several hours, depending on your connection; installation will then >>>>>>>> take another 15 to 30 minutes. >>>>>>>> — >>>>>>>> During installation your Mac will restart a few times, sometimes you >>>>>>>> won’t hear a start up chime the screen will just be black. >>>>>>>> Let the installation process complete - don’t interrupt it! >>>>>>>> — >>>>>>>> After your MacBook Pro boots into mac OS Sierra 10.12 >>>>>>>> Perform Post-installation Tasks: >>>>>>>> A) Respond to Immediate Questions >>>>>>>> Among the most common questions are requests for your user account >>>>>>>> password or Apple ID password. For example, certain apps may once >>>>>>>> again need an administrator’s authorization to make changes to your >>>>>>>> data, and various apps that use your Apple ID (including iTunes and >>>>>>>> iBooks) may need you to sign in again. >>>>>>>> >>>>>>>> Check System Preferences > iCloud to make sure you’re signed in to >>>>>>>> iCloud (and with the correct Apple ID). Do the same in iTunes (Account >>>>>>>> > View My Account) and the App Store (Store > View My Account). >>>>>>>> NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to >>>>>>>> use it; you can set it up at a later date if needed) >>>>>>>> >>>>>>>> B) The next thing you should do is to update macOS itself (and any >>>>>>>> other crucial Apple software) to the latest version. Sometimes Apple >>>>>>>> releases bug fixes and security updates almost immediately after a >>>>>>>> major upgrade, and if any such urgent updates are available, it’s in >>>>>>>> your best interest to install them right away. >>>>>>>> >>>>>>>> C) Review the Incompatible Software Folder >>>>>>>> If the Sierra installer encounters any known incompatibilities, it >>>>>>>> moves the problematic software to an Incompatible Software folder and >>>>>>>> explains what it moved on one of the final screens of Setup Assistant. >>>>>>>> (After Setup Assistant quits, you can find the Incompatible Software >>>>>>>> folder at the top level of your startup disk, at the top level of your >>>>>>>> home folder, or even in both places, depending on the location of the >>>>>>>> soft- ware that was disabled.) >>>>>>>> >>>>>>>> D) Deal with Other Surprises >>>>>>>> Apple Mail: The first time you launch Mail, a window informs you that >>>>>>>> it’s “upgrading” your mail database. This step should take no more >>>>>>>> than a few minutes, and is necessary because the Sierra version of >>>>>>>> Mail has updated the database format it uses to store information >>>>>>>> about your messages. >>>>>>>> >>>>>>>> Mail plug-ins: The first time you open Mail after upgrading, it moves >>>>>>>> most incompatible third-party plug-ins (which are normally stored in >>>>>>>> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and >>>>>>>> displays an alert telling you what it’s disabled. Don’t try to >>>>>>>> reenable these manually; Mail will thwart your every effort >>>>>>>> to get them working. Check with the developer to see if a Sierra- >>>>>>>> compatible update is available. >>>>>>>> >>>>>>>> E) System Preferences Changes: >>>>>>>> As usual, Apple added, moved, and renamed a few items in System >>>>>>>> Preferences. >>>>>>>> I won’t do into the changes here, I’m just alerting you to check. >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> 13-inch MacBook Air (April 2014) >>>>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>>>>> 512GB PCIe-based Flash Storage >>>>>>>> >>>>>>>> macOS Sierra 10.12 >>>>>>>> >>>>>>>>> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <[email protected]> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>> Hi Ronni, >>>>>>>>> >>>>>>>>> 1) Storage (is that RAM?) >>>>>>>>> Available: 170.77 GB (170,768,736,256 bytes) >>>>>>>>> >>>>>>>>> >>>>>>>>> Capacity: 499.05 GB (499,046,809,600 bytes) >>>>>>>>> >>>>>>>>> 2) How do re-install Sierra (it's loaded...but I don't know if >>>>>>>>> properly) >>>>>>>>> >>>>>>>>> Cheers >>>>>>>>> >>>>>>>>> Rosemary >>>>>>>>> >>>>>>>>> >>>>>>>>> Rosemary Spark >>>>>>>>> PO Box 781 >>>>>>>>> South Fremantle WA 6162 Australia >>>>>>>>> Phone: + 61 8 94336609 >>>>>>>>> Mobile: 0414268043 >>>>>>>>> [email protected] >>>>>>>>> >>>>>>>>> >>>>>>>>>> On 4 October 2016 at 11:48, Ronni Brown <[email protected]> wrote: >>>>>>>>>> Hello Rosemary, >>>>>>>>>> >>>>>>>>>> How much RAM (memory) do you have installed in your MacBook Pro? >>>>>>>>>> >>>>>>>>>> If you get an error message while installing macOS Sierra saying >>>>>>>>>> that you don't have enough hard drive space, then restart your Mac >>>>>>>>>> and boot into safe mode. >>>>>>>>>> To do this, turn off your Mac and wait 10 seconds, the press the >>>>>>>>>> power button. >>>>>>>>>> >>>>>>>>>> Once you hear the startup tone hold down the Shift key on your >>>>>>>>>> keyboard. >>>>>>>>>> When the grey Apple logo appears, release the Shift key. >>>>>>>>>> >>>>>>>>>> Once in safe mode delete any unnecessary files, or move them to an >>>>>>>>>> external hard drive, to free up some disk space. >>>>>>>>>> >>>>>>>>>> Then restart your Mac and try to install macOS Sierra again. >>>>>>>>>> >>>>>>>>>> Cheers, >>>>>>>>>> Ronni >>>>>>>>>> >>>>>>>>>> 13-inch MacBook Air (April 2014) >>>>>>>>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>>>>>>>> 8GB 1600MHz LPDDR3 SDRAM >>>>>>>>>> 512GB PCIe-based Flash Storage >>>>>>>>>> >>>>>>>>>> macOS Sierra 10.12 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <[email protected]> >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>> Hi there, >>>>>>>>>>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after >>>>>>>>>>> backing up etc Ronni!) >>>>>>>>>>> >>>>>>>>>>> However, when it loaded it stopped and said there wasn't enough app >>>>>>>>>>> memory... with only Setup running! >>>>>>>>>>> >>>>>>>>>>> So I said cancel...but it seems Sierra was loaded anyway. >>>>>>>>>>> >>>>>>>>>>> I've now gone through my apps again and deleted even more of the >>>>>>>>>>> infrequently used ones....there's now 2.57 GB of App memory >>>>>>>>>>> >>>>>>>>>>> When I looked at the Activity Monitor the app using all the memory >>>>>>>>>>> was Installer...then it dropped off while I was watching. It seems >>>>>>>>>>> that maybe some of the Setup was not complete. >>>>>>>>>>> >>>>>>>>>>> How do I check if some Setup stuff is incomplete or re-install? >>>>>>>>>>> >>>>>>>>>>> Cheers >>>>>>>>>>> Rosemary >>>>>>>>>>> Rosemary Spark >>>>>>>>>>> PO Box 781 >>>>>>>>>>> South Fremantle WA 6162 Australia >>>>>>>>>>> Phone: + 61 8 94336609 >>>>>>>>>>> Mobile: 0414268043 >>>>>>>>>>> [email protected] >>>>>>>>>>> >>>> >>> >>> >>> -- >>> Kind Regards >>> Rosemary Spark >>> 0414268043 >>> [email protected] > >
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