Hi Rosemary, I would NOT be backing up to Time Machine or any backup until you get this sorted.
I had assumed you would NOT have anything connected to your MacBook Pro when you were downloading the Sierra install. And all applications had been quit before you started to download & install Sierra? I would suggest that something on your MBP has not allowed the 'Install macOS Sierra’ to download and complete installation. ------ The 3: Apple_Boot Recovery HD 650.0 MB disk0s3 and /dev/disk1 (internal, virtual): MacBook Pro +499.05GB Are both correct and should be showing The three/dev/disk2 (disk image) Installer +41.0 MB disk2 - /dev/disk3 (disk image) - /dev/disk4 (disk image) should NOT be showing on your Mac. They need to be deleted from your Mac As I mentioned previously - "1. You need to remove any existing “Install macOS Sierra” application from the Mac." How to do that now? … I would need to find time to give this more thought. Or you could make an appointment to take your MacBook Pro to Apple or Daniel @MacWizardry. Cheers, Ronni > On 5 Oct. 2016, at 5:05 pm, Rosemary Spark <arkaysp...@gmail.com> wrote: > > HI Ronni, > Yes I seem to have the Recovery disk > 3: Apple_Boot Recovery HD 650.0 MB disk0s3 > > > > but I also have these listed after > > /dev/disk1 (internal, virtual): > > the mac > > > /dev/disk2 (disk image): > > #: TYPE NAME SIZE IDENTIFIER > > 0: Installer +41.0 MB disk2 > > > > /dev/disk3 (disk image): > > #: TYPE NAME SIZE IDENTIFIER > > 0: Installer +41.0 MB disk3 > > > > /dev/disk4 (disk image): > > #: TYPE NAME SIZE IDENTIFIER > > > 0: Installer +41.0 MB disk4 > > > > > Rosemary Spark > PO Box 781 > South Fremantle WA 6162 Australia > Phone: + 61 8 94336609 > Mobile: 0414268043 > arkaysp...@gmail.com <mailto:arkaysp...@gmail.com> > On 5 October 2016 at 15:38, Ronni Brown <ro...@mac.com > <mailto:ro...@mac.com>> wrote: > Hi Rosemary, > > Doesn’t sound like you have booted into the Recovery Partition. > Here is how to boot into Recovery Drive: > Shut down your Mac. (Apple menu > Shut Down.) > Hold down the Command and R keys simultaneously and press the Power button. > Keep holding Command and R until the Apple logo appears on the screen. Let go > of the keys and wait for the Mac to complete starting up. (It should take > longer than normal.) > You should be faced with a screen saying OS X Utilities. This is the Recovery > Partition. If you have this, you're good to go. > > But - If the Mac boots into OS X, or if you're faced with a completely blank > screen, then you haven't got a recovery partition. > If your Mac does boot into OS X then you can also check Terminal to see if > you have a recovery partition: > > Check in Terminal if you have a Recovery Partition installed on your MacBook > Pro. > Open Terminal. > Enter diskutil list > You should see a list of all the volumes and partitions on your computer. The > first drive (/dev/disk0) should have a partition (typically listed as 3: > Apple_Boot Recovery HD after it). > > Post back if you have the Recovery Partition installed on your MacBook Pro. > > If you haven't got a recovery partition on your Mac, then you need to > reinstall OS X. > Even if OS X is working, you should probably consider reinstalling it because > a missing Recovery Partition is not a good sign. > But mostly you'll be confronted with this problem when OS X isn't working and > you can't recover it the normal way. > > The first approach is to use a feature called Internet Recovery. Newer Macs > are able to boot directly from an internet connection, even with no recovery > drive available. > I won’t give you details how to until I know if you have a Recovery Partition > or Not! > > Cheers, > Ronni > >> On 5 Oct. 2016, at 9:35 am, Rosemary Spark <arkaysp...@gmail.com >> <mailto:arkaysp...@gmail.com>> wrote: >> >> Hi Ronni, >> {BTW Overview Hardware 2 memory slots 8GB each} >> I thought I followed your instructions, but there seems still to be problems >> (messages about no app memory). >> When I go to Disk Utility now in the disc list there are 3 "ghost" >> installers listed. Where will I find these? There does not seem to be any >> Installer folders I can see, but they are listed under my Time Machine in >> Disk Utility >> >> Thanks >> >> Rosemary Spark >> PO Box 781 >> South Fremantle WA 6162 Australia >> Phone: + 61 8 94336609 <tel:%2B%2061%208%2094336609> >> Mobile: 0414268043 <tel:0414268043> >> arkaysp...@gmail.com <mailto:arkaysp...@gmail.com> >> On 4 October 2016 at 15:58, Ronni Brown <ro...@mac.com >> <mailto:ro...@mac.com>> wrote: >> Hi Rosemary, >> >> No Storage is not RAM (Random Access Memory) >> Under the Apple logo at top left of the Menu Bar - 'About this Mac’ >> System Report - Hardware Overview - Memory 8GB? >> — >> >> If Sierra itself is the problem, you’ll need to install it anew. >> You can do this without affecting your files and settings. >> For this to work in macOS Recovery, you must be connected to the Internet. >> >> 1. You need to remove any existing “Install macOS Sierra” application from >> the Mac. >> >> 2. Boot into the hidden macOS Recovery Partition >> >> Hold down Command-R at startup until the Apple logo appears to see emergency >> mode. >> macOS Recovery gives you four choices: >> >> 3. Select “Reinstall macOS” >> >> Click the Wi-Fi icon at the top right of the screen and choose a network. >> Enter the network’s password, if necessary. >> Select Reinstall macOS, and then click the Continue button. >> >> The Sierra installer data—roughly 5 GB downloads over the Internet from >> Apple’s servers; once the download is finished, installation proceeds. >> >> Be prepared for the download to take anywhere from 20 minutes to several >> hours, depending on your connection; installation will then take another 15 >> to 30 minutes. >> — >> During installation your Mac will restart a few times, sometimes you won’t >> hear a start up chime the screen will just be black. >> Let the installation process complete - don’t interrupt it! >> — >> After your MacBook Pro boots into mac OS Sierra 10.12 >> Perform Post-installation Tasks: >> A) Respond to Immediate Questions >> Among the most common questions are requests for your user account password >> or Apple ID password. For example, certain apps may once again need an >> administrator’s authorization to make changes to your data, and various apps >> that use your Apple ID (including iTunes and iBooks) may need you to sign in >> again. >> >> Check System Preferences > iCloud to make sure you’re signed in to iCloud >> (and with the correct Apple ID). Do the same in iTunes (Account > View My >> Account) and the App Store (Store > View My Account). >> NOTE: Make sure “iCloud Drive” in NOT activated! (unless you wish to use >> it; you can set it up at a later date if needed) >> >> B) The next thing you should do is to update macOS itself (and any other >> crucial Apple software) to the latest version. Sometimes Apple releases bug >> fixes and security updates almost immediately after a major upgrade, and if >> any such urgent updates are available, it’s in your best interest to install >> them right away. >> >> C) Review the Incompatible Software Folder >> If the Sierra installer encounters any known incompatibilities, it moves the >> problematic software to an Incompatible Software folder and explains what it >> moved on one of the final screens of Setup Assistant. (After Setup Assistant >> quits, you can find the Incompatible Software folder at the top level of >> your startup disk, at the top level of your home folder, or even in both >> places, depending on the location of the soft- ware that was disabled.) >> >> D) Deal with Other Surprises >> Apple Mail: The first time you launch Mail, a window informs you that it’s >> “upgrading” your mail database. This step should take no more than a few >> minutes, and is necessary because the Sierra version of Mail has updated the >> database format it uses to store information about your messages. >> >> Mail plug-ins: The first time you open Mail after upgrading, it moves most >> incompatible third-party plug-ins (which are normally stored in >> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays >> an alert telling you what it’s disabled. Don’t try to reenable these >> manually; Mail will thwart your every effort >> to get them working. Check with the developer to see if a Sierra- compatible >> update is available. >> >> E) System Preferences Changes: >> As usual, Apple added, moved, and renamed a few items in System Preferences. >> I won’t do into the changes here, I’m just alerting you to check. >> >> Cheers, >> Ronni >> >> 13-inch MacBook Air (April 2014) >> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >> 8GB 1600MHz LPDDR3 SDRAM >> 512GB PCIe-based Flash Storage >> >> macOS Sierra 10.12 >> >>> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <arkaysp...@gmail.com >>> <mailto:arkaysp...@gmail.com>> wrote: >>> >>> Hi Ronni, >>> >>> 1) Storage (is that RAM?) >>> Available: 170.77 GB (170,768,736,256 bytes) >>> >>> >>> Capacity: 499.05 GB (499,046,809,600 bytes) >>> >>> 2) How do re-install Sierra (it's loaded...but I don't know if properly) >>> >>> Cheers >>> >>> Rosemary >>> >>> >>> Rosemary Spark >>> PO Box 781 >>> South Fremantle WA 6162 Australia >>> Phone: + 61 8 94336609 <tel:%2B%2061%208%2094336609> >>> Mobile: 0414268043 <tel:0414268043> >>> arkaysp...@gmail.com <mailto:arkaysp...@gmail.com> >>> On 4 October 2016 at 11:48, Ronni Brown <ro...@mac.com >>> <mailto:ro...@mac.com>> wrote: >>> Hello Rosemary, >>> >>> How much RAM (memory) do you have installed in your MacBook Pro? >>> >>> If you get an error message while installing macOS Sierra saying that you >>> don't have enough hard drive space, then restart your Mac and boot into >>> safe mode. >>> To do this, turn off your Mac and wait 10 seconds, the press the power >>> button. >>> >>> Once you hear the startup tone hold down the Shift key on your keyboard. >>> When the grey Apple logo appears, release the Shift key. >>> >>> Once in safe mode delete any unnecessary files, or move them to an external >>> hard drive, to free up some disk space. >>> >>> Then restart your Mac and try to install macOS Sierra again. >>> >>> Cheers, >>> Ronni >>> >>> 13-inch MacBook Air (April 2014) >>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>> 8GB 1600MHz LPDDR3 SDRAM >>> 512GB PCIe-based Flash Storage >>> >>> macOS Sierra 10.12 >>> >>> >>>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <arkaysp...@gmail.com >>>> <mailto:arkaysp...@gmail.com>> wrote: >>>> >>>> Hi there, >>>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after backing >>>> up etc Ronni!) >>>> >>>> However, when it loaded it stopped and said there wasn't enough app >>>> memory... with only Setup running! >>>> >>>> So I said cancel...but it seems Sierra was loaded anyway. >>>> >>>> I've now gone through my apps again and deleted even more of the >>>> infrequently used ones....there's now 2.57 GB of App memory >>>> >>>> When I looked at the Activity Monitor the app using all the memory was >>>> Installer...then it dropped off while I was watching. It seems that maybe >>>> some of the Setup was not complete. >>>> >>>> How do I check if some Setup stuff is incomplete or re-install? >>>> >>>> Cheers >>>> Rosemary >>>> Rosemary Spark >>>> PO Box 781 >>>> South Fremantle WA 6162 Australia >>>> Phone: + 61 8 94336609 <tel:%2B%2061%208%2094336609> >>>> Mobile: 0414268043 <tel:0414268043> >>>> arkaysp...@gmail.com <mailto:arkaysp...@gmail.com>
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