Hi Ronni, Yeah...II figured they were strays bu I can't find them. Any advice greatly appreciated in deleting installs. No luck booking Genius Bar all this week!
Cheers Rosemary On Wednesday, 5 October 2016, Ronni Brown <[email protected]> wrote: > Hi Rosemary, > > I would NOT be backing up to Time Machine or any backup until you get this > sorted. > > I had assumed you would NOT have anything connected to your MacBook Pro > when you were downloading the Sierra install. > And all applications had been quit before you started to download & > install Sierra? > I would suggest that something on your MBP has not allowed the 'Install > macOS Sierra’ to download and complete installation. > ------ > The 3: Apple_Boot Recovery HD 650.0 MB disk0s3 > and /dev/disk1 (internal, virtual): MacBook Pro +499.05GB > Are both correct and should be showing > > The three/dev/disk2 (disk image) Installer +41.0 MB disk2 - /dev/disk3 > (disk image) - /dev/disk4 (disk image) should NOT be showing on your Mac. > They need to be deleted from your Mac > > As I mentioned previously - "1. You need to remove any existing “Install > macOS Sierra” application from the Mac." > How to do that now? … I would need to find time to give this more > thought. > Or you could make an appointment to take your MacBook Pro to Apple or > Daniel @MacWizardry. > > Cheers, > Ronni > > On 5 Oct. 2016, at 5:05 pm, Rosemary Spark <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > HI Ronni, > Yes I seem to have the Recovery disk > > 3: Apple_Boot Recovery HD 650.0 MB disk0s3 > > > but I also have these listed after > > /dev/disk1 (internal, virtual): > > the mac > > > /dev/disk2 (disk image): > > #: TYPE NAME SIZE > IDENTIFIER > > 0: Installer +41.0 MB disk2 > > > /dev/disk3 (disk image): > > #: TYPE NAME SIZE > IDENTIFIER > > 0: Installer +41.0 MB disk3 > > > /dev/disk4 (disk image): > > #: TYPE NAME SIZE > IDENTIFIER > > 0: Installer +41.0 MB disk4 > > > > Rosemary Spark > PO Box 781 > South Fremantle WA 6162 Australia > Phone: + 61 8 94336609 > Mobile: 0414268043 > [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');> > > On 5 October 2016 at 15:38, Ronni Brown <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > >> Hi Rosemary, >> >> Doesn’t sound like you have booted into the Recovery Partition. >> Here is how to boot into Recovery Drive: >> >> 1. Shut down your Mac. (Apple menu > Shut Down.) >> 2. Hold down the Command and R keys simultaneously and press the >> Power button. >> 3. Keep holding Command and R until the Apple logo appears on the >> screen. Let go of the keys and wait for the Mac to complete starting up. >> (It should take longer than normal.) >> 4. You should be faced with a screen saying OS X Utilities. This is >> the Recovery Partition. If you have this, you're good to go. >> >> >> But - If the Mac boots into OS X, or if you're faced with a completely >> blank screen, then you haven't got a recovery partition. >> If your Mac does boot into OS X then you can also check Terminal to see >> if you have a recovery partition: >> >> Check in Terminal if you have a Recovery Partition installed on your >> MacBook Pro. >> Open Terminal. >> Enter *diskutil list* >> You should see a list of all the volumes and partitions on your computer. >> The first drive (/dev/disk0) should have a partition (typically listed as* >> 3: Apple_Boot Recovery HD* after it). >> >> Post back if you have the Recovery Partition installed on your MacBook >> Pro. >> >> If you haven't got a recovery partition on your Mac, then you need to >> reinstall OS X. >> Even if OS X is working, you should probably consider reinstalling it >> because a missing Recovery Partition is not a good sign. >> But mostly you'll be confronted with this problem when OS X isn't working >> and you can't recover it the normal way. >> >> The first approach is to use a feature called *Internet Recovery.* Newer >> Macs are able to boot directly from an internet connection, even with no >> recovery drive available. >> I won’t give you details how to until I know if you have a Recovery >> Partition or Not! >> >> Cheers, >> Ronni >> >> On 5 Oct. 2016, at 9:35 am, Rosemary Spark <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >> Hi Ronni, >> {BTW Overview Hardware 2 memory slots 8GB each} >> I thought I followed your instructions, but there seems still to be >> problems (messages about no app memory). >> When I go to Disk Utility now in the disc list there are 3 "ghost" >> installers listed. Where will I find these? There does not seem to be any >> Installer folders I can see, but they are listed under my Time Machine in >> Disk Utility >> >> Thanks >> >> Rosemary Spark >> PO Box 781 >> South Fremantle WA 6162 Australia >> Phone: + 61 8 94336609 >> Mobile: 0414268043 >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> >> On 4 October 2016 at 15:58, Ronni Brown <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >>> Hi Rosemary, >>> >>> No Storage is not RAM (Random Access Memory) >>> Under the Apple logo at top left of the Menu Bar - 'About this Mac’ >>> System Report - Hardware Overview - Memory 8GB? >>> — >>> >>> If Sierra itself is the problem, you’ll need to install it anew. >>> You can do this without affecting your files and settings. >>> For this to work in* macOS Recovery*, *you must be connected to the >>> Internet. * >>> >>> 1. You need to remove any existing “Install macOS Sierra” application >>> from the Mac. >>> >>> 2. Boot into the hidden* macOS Recovery Partition * >>> >>> Hold down *Command-R *at startup until the Apple logo appears to see >>> emergency mode. >>> macOS Recovery gives you four choices: >>> >>> 3. Select *“**Reinstall macOS**”* >>> >>> Click the Wi-Fi icon at the top right of the screen and choose a >>> network. >>> Enter the network’s password, if necessary. >>> Select Reinstall macOS, and then click the Continue button. >>> >>> The Sierra installer data—roughly 5 GB downloads over the Internet from >>> Apple’s servers; once the download is finished, installation proceeds. >>> >>> Be prepared for the download to take anywhere from 20 minutes to several >>> hours, depending on your connection; installation will then take another 15 >>> to 30 minutes. >>> — >>> During installation your Mac will restart a few times, sometimes you >>> won’t hear a start up chime the screen will just be black. >>> Let the installation process complete - don’t interrupt it! >>> — >>> After your MacBook Pro boots into mac OS Sierra 10.12 >>> *Perform Post-installation Tasks:* >>> *A) Respond to Immediate Questions* >>> Among the most common questions are requests for your user account >>> password or Apple ID password. For example, certain apps may once again >>> need an administrator’s authorization to make changes to your data, and >>> various apps that use your Apple ID (including iTunes and iBooks) may need >>> you to sign in again. >>> >>> Check *System Preferences > iCloud* to make sure you’re signed in to >>> iCloud (and with the correct Apple ID). Do the same in iTunes (Account > >>> View My Account) and the App Store (Store > View My Account). >>> *NOTE: Make sure “iCloud Drive” in NOT activated! *(unless you wish to >>> use it; you can set it up at a later date if needed) >>> >>> B) The next thing you should do is to update macOS itself (and any >>> other crucial Apple software) to the latest version. Sometimes Apple >>> releases bug fixes and security updates almost immediately after a major >>> upgrade, and if any such urgent updates are available, it’s in your best >>> interest to install them right away. >>> >>> C) *Review the Incompatible Software Folder* >>> If the Sierra installer encounters any known incompatibilities, it moves >>> the problematic software to an Incompatible Software folder and explains >>> what it moved on one of the final screens of Setup Assistant. (After Setup >>> Assistant quits, you can find the Incompatible Software folder at the top >>> level of your startup disk, at the top level of your home folder, or even >>> in both places, depending on the location of the soft- ware that was >>> disabled.) >>> >>> D) *Deal with Other Surprises* >>> *Apple Mail:* The first time you launch Mail, a window informs you >>> that it’s “upgrading” your mail database. This step should take no more >>> than a few minutes, and is necessary because the Sierra version of Mail has >>> updated the database format it uses to store information about your >>> messages. >>> >>> *Mail plug-ins:* The first time you open Mail after upgrading, it moves >>> most incompatible third-party plug-ins (which are normally stored in >>> ~/Library/Mail/Bundles) into ~/Library/Mail/Bundles (Disabled) and displays >>> an alert telling you what it’s disabled. Don’t try to reenable these >>> manually; Mail will thwart your every effort >>> to get them working. Check with the developer to see if a Sierra- >>> compatible update is available. >>> >>> E) *System Preferences Changes:* >>> As usual, Apple added, moved, and renamed a few items in System >>> Preferences. >>> I won’t do into the changes here, I’m just alerting you to check. >>> >>> Cheers, >>> Ronni >>> >>> *13-inch MacBook Air (April 2014)* >>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>> 8GB 1600MHz LPDDR3 SDRAM >>> 512GB PCIe-based Flash Storage >>> >>> macOS Sierra 10.12 >>> >>> On 4 Oct. 2016, at 1:57 pm, Rosemary Spark <[email protected] >>> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >>> >>> Hi Ronni, >>> >>> 1) Storage (is that RAM?) >>> >>> Available: 170.77 GB (170,768,736,256 bytes) >>> >>> Capacity: 499.05 GB (499,046,809,600 bytes) >>> >>> 2) How do re-install Sierra (it's loaded...but I don't know if properly) >>> >>> Cheers >>> >>> Rosemary >>> >>> Rosemary Spark >>> PO Box 781 >>> South Fremantle WA 6162 Australia >>> Phone: + 61 8 94336609 >>> Mobile: 0414268043 >>> [email protected] >>> <javascript:_e(%7B%7D,'cvml','[email protected]');> >>> >>> On 4 October 2016 at 11:48, Ronni Brown <[email protected] >>> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >>> >>>> Hello Rosemary, >>>> >>>> How much RAM (memory) do you have installed in your MacBook Pro? >>>> >>>> If you get an error message while installing macOS Sierra saying that >>>> you don't have enough hard drive space, then restart your Mac and boot into >>>> safe mode. >>>> To do this, turn off your Mac and wait 10 seconds, the press the power >>>> button. >>>> >>>> Once you hear the startup tone hold down the Shift key on your >>>> keyboard. >>>> When the grey Apple logo appears, release the Shift key. >>>> >>>> Once in safe mode delete any unnecessary files, or move them to an >>>> external hard drive, to free up some disk space. >>>> >>>> Then restart your Mac and try to install macOS Sierra again. >>>> >>>> Cheers, >>>> Ronni >>>> >>>> *13-inch MacBook Air (April 2014)* >>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz >>>> 8GB 1600MHz LPDDR3 SDRAM >>>> 512GB PCIe-based Flash Storage >>>> >>>> macOS Sierra 10.12 >>>> >>>> >>>> On 4 Oct. 2016, at 9:30 am, Rosemary Spark <[email protected] >>>> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >>>> >>>> Hi there, >>>> I downloaded Sierra as I seemed to be OK (2012 macbook pro) (after >>>> backing up etc Ronni!) >>>> >>>> However, when it loaded it stopped and said there wasn't enough app >>>> memory... with only Setup running! >>>> >>>> So I said cancel...but it seems Sierra was loaded anyway. >>>> >>>> I've now gone through my apps again and deleted even more of the >>>> infrequently used ones....there's now 2.57 GB of App memory >>>> >>>> When I looked at the Activity Monitor the app using all the memory was >>>> Installer...then it dropped off while I was watching. It seems that maybe >>>> some of the Setup was not complete. >>>> >>>> How do I check if some Setup stuff is incomplete or re-install? >>>> >>>> Cheers >>>> Rosemary >>>> >>>> Rosemary Spark >>>> PO Box 781 >>>> South Fremantle WA 6162 Australia >>>> Phone: + 61 8 94336609 >>>> Mobile: 0414268043 >>>> [email protected] >>>> <javascript:_e(%7B%7D,'cvml','[email protected]');> >>>> >>>> > -- Kind Regards Rosemary Spark 0414268043 [email protected]
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