Gary and Barry wrote:
> >I don't know about most folks, but most of my clients wouldn't know the
> >answers to most of these questions, and even if I explained all
> the issues
> >to them, they would still most likely say "do what you think best."
>
> Gary, you've hit the nail on the head. We need to do such a great job
> explaining to our clients why we are recommending what we are recommending
> that they just say "Okay, you do what you think best." and we go ahead and
> do it.
I agree. To foist a list of "compliancies" on a customer who does not
understand the list would probably create a number of issues:
1) a long explanation, burning a lot of time and leading to nearly endless
questions.
2) client feels embarrassed because they don't understand all the technical
distinctions
3) client doesn't have time or inclination to understand the list and either
feels affronted by it or (good) just says "do what you know is best".
4) client signs off on things they don't understand, then arguments ensue
when something doesn't work right, even though they "checked it off on the
list".
I'd throw the list into the hopper and focus making sure the client realizes
that you will do the things that your professional experience has shown are
the best things to do. Some questions will arise, but better to have "some"
questions than the onslaught that a technical checklist could invoke.
Jack
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