On Sat, 3 Jun 2006, Jeff Lane wrote:
... Called their "tech support"(lower case intentional) and
after five minutes of "we don't support any 'off brand'
browser, Firefox included" and asking whether they would soon
include IE7 the statement was "if it's important we will look
at it". I then asked if I was actually talking with Tech
Support or the Sales Department......this did not go over
very well....
LOL Should have asked if you were talking to Customer Service
instead. :)
Sales = It's supported. [We just *sell* stuff. TS should be
handling support. Them TS people don't know sh**.]
tech support = It's not supported. [We don't support what we
don't know. Them sales people don't know sh**.]
Customer Service = We don't care. We gots your money. Next...
[Another dissatisfied customer. We did our job. Them sales and
TS people don't know sh**.]
What's in your wallet?? <VBG>
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