Thanks Mike. No harm intended. You did good for all of us on this list. On
all of the lists I'm on, which I'm probably on about 15 OpenSource
development lists, not including this list, as it is a support/info list.
I constantly talk/interact with people working on the product. You've
answered many questions here which is WHY I was flaming to begin with. It
is so far and few between that users of this list actually get timely
responses[posted to the list], and many times ideas are shared, etc, but
no one seems to come to the rescue soon enough, regardless of
documentation. I've said it before, and I'll say it again. Netraverse has
done a hell of a job helping 2 Factions become MUCH closer to 1, The
Windoze users and Linux users.
The history here is one of an interesting project called Merge. I won't go
into detail here, but it's great to see someone extending and creating
something which will DEFINITELY help MANY people in the world by offering
them a good alternative to that other operating system.
Here's the But.
But, it is difficult to deal with a product in which SO many questions
remain unanswered. Users of the list have been dealing with the problems
of 2.4 kernel support and W4L 2.0 for a long time. We have an answer, but
for MANY people, this doesn't appear to be good enough. I'm not going to
rehash it all, we've been through it over and over. I believe Netraverse
is doing the right thing for Netraverse, but that doesn't always coincide
with what's right for the customer, and I've had to make those decisions
myself as well. My goal as Systems Architect for coremetrics is to give my
customers, Development and OPs a solution that suits both, and in turn
will always give the customer the best Coremetrics has to offer.
It isn't easy, but posts to a list once a month isn't really enough. Also,
more beta information should be made available, and often. New snapshot
notifications of betas, a place to go get them, and as many developer
notes as possible, in a Readme.txt or otherwise isn't really asking that
much. This is the kind of user/company interaction, since Netraverse is a
software company, that many of us in the community have come to expect.
I shan't rant so much anymore as I can see I've got some of your
attention, and sincerely thank you for taking the time to help us out by
airing issues with me. Keep up the good work, but keep interacting and
often.
--
Austin Gonyou
Systems Architect
Coremetrics, Inc.
Phone: 512-796-9023
email: [EMAIL PROTECTED]
On Wed, 18 Apr 2001, Mike Badger wrote:
>
>
> Responses are in context. Warning, these are thoughts and reflections
> by Mike in response to Austin's post. If you're not interested, then
> there's no
> need to go any further.
>
>
> At 07:07 PM 4/17/01 -0500, you wrote:
> >You're telling us. Hopefully we hear something from Netraverse. I feel
> >like they're playing god. We should believe in them, trust them, and obey
> >their rules, but they will not hand down requirements, show us the way,
> >give us a ray of hope or otherwise interact with us.
>
> How do you want us to interact with you? This is a serious question for all
> our customers. This is a user list. It is not necessary that we reply to every
> post that comes through. We try to maintain a presence and provide relevant
> help and information when needed.
>
> Documentation is a never ending project, and I concede we're light on specific
> documentation for the multi-user. I guess that's why we had a beta, so that
> we could
> learn what some of that documentation should say, in the way of
> requirements, etc.
> We're working on some the multi-user specific info to include.
>
>
> >I feel like
> >Netraverse considers us the red-headed step children of the world or
> >something. Hell, did they even announce to this list that 3.0 was coming
> >out BEFORE it was on their website? Not that I could tell. Come ON
> >Netraverse, give us a sign of customer caring and appreciation.
>
> This list and the beta list (while it was active), received notification
> about the 3.0 release
> on Mar 23, 2001. The 3.0 product release was not put up on the web site
> until April 3rd,
> 2001. I've made the commitment to this list, that you will receive relevant
> information when it
> is available. Sometimes that will be before it is posted on the web site,
> other times it might
> be at the same time. It actually helps to have the web up first, it
> provides a good reference,
> but I guess that's a matter of perspective.
>
> My experience tells me, the only way people believe in things or trust you
> (in this case NeTraverse) is
> when they see something done which is in their favor. I believe that time
> is approaching.
>
> >Show us
> >that you need us, appreciate us, and want our help to make your product
> >better. OpenSource the API you use, even an LGPL or BSD license would
> >work. Let us help you make it better, faster, and grow the support base
> >with LOTS of useful documents, and feedback.
>
> We are always looking for good people to work for us:
> http://www.netraverse.com/company/jobs/. Otherwise support is always
> willing to take user
> supplied documentation, procedures, etc. As long as their useful, we
> incorporate that stuff into
> our knowledge base, and we'll try to give you credit to boot.
>
> The bottom line is I'm always willing to listen to your constructive
> criticism. Sometimes our best
> stuff is brought about by customer feedback.
>
> Regards,
> Mike Badger
> NeTraverse
>
> >--
> >Austin Gonyou
> >Systems Architect
> >Coremetrics, Inc.
> >Phone: 512-796-9023
> >email: [EMAIL PROTECTED]
> >
> >On Tue, 17 Apr 2001, Apolinaras 'Apollo' Sinkevicius wrote:
> >
> > >
> > > I am interested in beta testing the Win4Lin multiuser version. Looks like
> > > Netraverse has no docs on their site for this version. Nee help.
> > > Apollo
> > >
> > > _______________________________________________
> > > Win4Lin-users mailing list
> > > [EMAIL PROTECTED]
> > > https://lists.netraverse.com/mailman/listinfo/win4lin-users
> > >
> >
> >_______________________________________________
> >Win4Lin-users mailing list
> >[EMAIL PROTECTED]
> >https://lists.netraverse.com/mailman/listinfo/win4lin-users
>
> _______________________________________________
> Win4Lin-users mailing list
> [EMAIL PROTECTED]
> https://lists.netraverse.com/mailman/listinfo/win4lin-users
>
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