The issue is not just a matter of paying for upgrades. But rather having
expectations set improperly on behalf of Netraverse, and then being told
that we will not get support for products we purchased _on new kernels
2.4.x and up_. That is the issue. So now if people want to use a 2.4
kernel, they have to pay to upgrade. This is where the heartache comes.
So, If you think that's a fair thing to do to a customer, then by all
means, please applaud away. But if you think that is not fair, then so be
it. Mis-set expectations are one of the hardest things to repair. You not
only hurt the customer base you have, you also damage the company some as
well. Credibility is a big deal, and when customers are unhappy, your
credibility can be in serious trouble.
--
Austin Gonyou
Systems Architect
Coremetrics, Inc.
Phone: 512-796-9023
email: [EMAIL PROTECTED]
On Thu, 19 Apr 2001, patrick finerty jr. wrote:
> hi,
>
> you netraverse guys have to be the most patient and tolerant support
> people i've encountered! some of the people whining about paying for
> upgrades and such just blow my mind. i'd like to see them run a
> successful company with the policies they espouse...
>
> cheers,
>
> -patrick
>
> On Thursday 19 April, 2001, Mike Badger wrote:
>
> > Austin, you did get my attention. That's not necessarily a bad
> > thing. You have some good points, and I think we agree on most
> > things. We have room to improve, no one denies that.
> >
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>
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