Austin, you did get my attention. That's not necessarily a bad thing. You
have some good
points, and I think we agree on most things. We have room to improve, no
one denies that.
Regards,
Mike
At 05:22 PM 4/18/01 -0500, you wrote:
>Thanks Mike. No harm intended. You did good for all of us on this list. On
>all of the lists I'm on, which I'm probably on about 15 OpenSource
>development lists, not including this list, as it is a support/info list.
>I constantly talk/interact with people working on the product. You've
>answered many questions here which is WHY I was flaming to begin with. It
>is so far and few between that users of this list actually get timely
>responses[posted to the list], and many times ideas are shared, etc, but
>no one seems to come to the rescue soon enough, regardless of
>documentation. I've said it before, and I'll say it again. Netraverse has
>done a hell of a job helping 2 Factions become MUCH closer to 1, The
>Windoze users and Linux users.
>
>The history here is one of an interesting project called Merge. I won't go
>into detail here, but it's great to see someone extending and creating
>something which will DEFINITELY help MANY people in the world by offering
>them a good alternative to that other operating system.
>
>Here's the But.
>But, it is difficult to deal with a product in which SO many questions
>remain unanswered. Users of the list have been dealing with the problems
>of 2.4 kernel support and W4L 2.0 for a long time. We have an answer, but
>for MANY people, this doesn't appear to be good enough. I'm not going to
>rehash it all, we've been through it over and over. I believe Netraverse
>is doing the right thing for Netraverse, but that doesn't always coincide
>with what's right for the customer, and I've had to make those decisions
>myself as well. My goal as Systems Architect for coremetrics is to give my
>customers, Development and OPs a solution that suits both, and in turn
>will always give the customer the best Coremetrics has to offer.
>
>It isn't easy, but posts to a list once a month isn't really enough. Also,
>more beta information should be made available, and often. New snapshot
>notifications of betas, a place to go get them, and as many developer
>notes as possible, in a Readme.txt or otherwise isn't really asking that
>much. This is the kind of user/company interaction, since Netraverse is a
>software company, that many of us in the community have come to expect.
>
>I shan't rant so much anymore as I can see I've got some of your
>attention, and sincerely thank you for taking the time to help us out by
>airing issues with me. Keep up the good work, but keep interacting and
>often.
>
>--
>Austin Gonyou
>Systems Architect
>Coremetrics, Inc.
>Phone: 512-796-9023
>email: [EMAIL PROTECTED]
>
>On Wed, 18 Apr 2001, Mike Badger wrote:
>
> >
> >
> > Responses are in context. Warning, these are thoughts and reflections
> > by Mike in response to Austin's post. If you're not interested, then
> > there's no
> > need to go any further.
> >
> >
> > At 07:07 PM 4/17/01 -0500, you wrote:
> > >You're telling us. Hopefully we hear something from Netraverse. I feel
> > >like they're playing god. We should believe in them, trust them, and obey
> > >their rules, but they will not hand down requirements, show us the way,
> > >give us a ray of hope or otherwise interact with us.
> >
> > How do you want us to interact with you? This is a serious question for all
> > our customers. This is a user list. It is not necessary that we reply
> to every
> > post that comes through. We try to maintain a presence and provide relevant
> > help and information when needed.
> >
> > Documentation is a never ending project, and I concede we're light on
> specific
> > documentation for the multi-user. I guess that's why we had a beta, so that
> > we could
> > learn what some of that documentation should say, in the way of
> > requirements, etc.
> > We're working on some the multi-user specific info to include.
> >
> >
> > >I feel like
> > >Netraverse considers us the red-headed step children of the world or
> > >something. Hell, did they even announce to this list that 3.0 was coming
> > >out BEFORE it was on their website? Not that I could tell. Come ON
> > >Netraverse, give us a sign of customer caring and appreciation.
> >
> > This list and the beta list (while it was active), received notification
> > about the 3.0 release
> > on Mar 23, 2001. The 3.0 product release was not put up on the web site
> > until April 3rd,
> > 2001. I've made the commitment to this list, that you will receive relevant
> > information when it
> > is available. Sometimes that will be before it is posted on the web site,
> > other times it might
> > be at the same time. It actually helps to have the web up first, it
> > provides a good reference,
> > but I guess that's a matter of perspective.
> >
> > My experience tells me, the only way people believe in things or trust you
> > (in this case NeTraverse) is
> > when they see something done which is in their favor. I believe that time
> > is approaching.
> >
> > >Show us
> > >that you need us, appreciate us, and want our help to make your product
> > >better. OpenSource the API you use, even an LGPL or BSD license would
> > >work. Let us help you make it better, faster, and grow the support base
> > >with LOTS of useful documents, and feedback.
> >
> > We are always looking for good people to work for us:
> > http://www.netraverse.com/company/jobs/. Otherwise support is always
> > willing to take user
> > supplied documentation, procedures, etc. As long as their useful, we
> > incorporate that stuff into
> > our knowledge base, and we'll try to give you credit to boot.
> >
> > The bottom line is I'm always willing to listen to your constructive
> > criticism. Sometimes our best
> > stuff is brought about by customer feedback.
> >
> > Regards,
> > Mike Badger
> > NeTraverse
> >
> > >--
> > >Austin Gonyou
> > >Systems Architect
> > >Coremetrics, Inc.
> > >Phone: 512-796-9023
> > >email: [EMAIL PROTECTED]
> > >
> > >On Tue, 17 Apr 2001, Apolinaras 'Apollo' Sinkevicius wrote:
> > >
> > > >
> > > > I am interested in beta testing the Win4Lin multiuser version.
> Looks like
> > > > Netraverse has no docs on their site for this version. Nee help.
> > > > Apollo
> > > >
> > > > _______________________________________________
> > > > Win4Lin-users mailing list
> > > > [EMAIL PROTECTED]
> > > > https://lists.netraverse.com/mailman/listinfo/win4lin-users
> > > >
> > >
> > >_______________________________________________
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> > >[EMAIL PROTECTED]
> > >https://lists.netraverse.com/mailman/listinfo/win4lin-users
> >
> > _______________________________________________
> > Win4Lin-users mailing list
> > [EMAIL PROTECTED]
> > https://lists.netraverse.com/mailman/listinfo/win4lin-users
> >
>
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