Google GTC tech support. They are reasonable. Level 1 and level 2 techs allow them to get their costs down. If you have something specifically for wisps that would be more valuable.
But there is a lot involved in doing this on. As a new customer of yours, I would expect you to familiarize your techs with my way of doing things so you can be useful for my customers when they call. My business partner owns a call center and we have looked at doing this a little without much interest in taking the plunge to do it. GTC had a hefty startup fee (I think it was $5k) to have one of their managers get familiar with my system and develop training for their L1 & L2 techs. Then they took the number of subscribers we had and made the base monthly fee ($1 x # of subs). That gives you (1 minute x # of subs) of 'tech time' per month. Any overage would be about $.60 per minute for that month. Not a bad deal. I didn't feel that the diversity of my system lent itself well to a 3rd party tech support at the time, and since then everything I have chosen to deploy has had a consideration given to 'Call Center Tech Support'. Whether we do the tech support or not, it is worth it to spend time and money to streamline tech support methods so we can hire support personnel that are further down on the food chain. Mark -----Original Message----- From: Rick Smith <[EMAIL PROTECTED]> Date: Sat, 08 Apr 2006 18:04:12 To:WISPA General List <wireless@wispa.org> Subject: [WISPA] Tech Support Call Center Interest ? I have a customer that just installed a $100k phone system and is lookin for other uses. Having experience in both call center mangement and tech support department creation / operations and management, I've got half a mind to sit a couple of technical people down and start up a technical support call center and answering service, with WISPs and ISPs in mind... I've seen outrageous prices for this service, when lookin for my own business, and could probably beat a lot of pricing out there just by leveraging my sister company's purchase... Any input ? How much is too much when it comes to per call / per minute charges, etc.... Feedback would be great, and WISPA members would get discounts for using the service... R -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
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