If it's our gear, there is no charge - it's supplied as part of the service.
If it's their gear, we charge 99.00 for the first hour. It's rare we can't resolve the problem in an hour. If it's one of our business customers, we usually waive the first hour and just take care of them. __________________________________ Jerry Richardson airCloud Communications -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of my_em...@webjogger.net Sent: Thursday, April 16, 2009 12:52 PM To: WISPA General List Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 ------------------------------------------------------------------------ -------- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ -------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
