Well, we don't charge a dime if it's problems on our equipment or our setup. We charge an install fee and maintain ownership of the equipment. If it's something on their computer, internal router, etc etc (stuff that we don't own or control) then it's $70 first hour, $50/hr after that.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, April 16, 2009 2:52 PM To: WISPA General List Subject: [WISPA] How much to charge for a truck roll I'm just curious what everybody is charging their residential and business customers for a truck roll to fix problems with the wisp subscriber equipment. We've always tried to get the customer to pay something, especially when we have to replace equipment that goes bad. It's often turns into a whole ordeal where the customer gets mad, threaten to switch services, etc. We mainly use Alvarion equipment which is pretty reliable, but when they go bad, they're expensive to replace. Like to hear how others are doing it. Thanks, -- Jon Roux Webjogger Internet Services http://www.webjogger.net 845.757.4000 ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
