We own the gear, so no charge there. But $50 service call if it's their problem.
Brian Jason Hensley wrote: > Well, we don't charge a dime if it's problems on our equipment or our setup. > We charge an install fee and maintain ownership of the equipment. If it's > something on their computer, internal router, etc etc (stuff that we don't > own or control) then it's $70 first hour, $50/hr after that. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of [email protected] > Sent: Thursday, April 16, 2009 2:52 PM > To: WISPA General List > Subject: [WISPA] How much to charge for a truck roll > > I'm just curious what everybody is charging their residential and business > customers for a truck roll to fix problems with the wisp subscriber > equipment. > > We've always tried to get the customer to pay something, especially when we > have to replace equipment that goes bad. It's often turns into a whole > ordeal where the customer gets mad, threaten to switch services, etc. We > mainly use Alvarion equipment which is pretty reliable, but when they go > bad, they're expensive to replace. > > Like to hear how others are doing it. > > Thanks, > > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
