We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.).
Travis Microserv my_em...@webjogger.net wrote: > I'm just curious what everybody is charging their residential and > business customers for a truck roll to fix problems with the wisp > subscriber equipment. > > We've always tried to get the customer to pay something, especially when > we have to replace equipment that goes bad. It's often turns into a > whole ordeal where the customer gets mad, threaten to switch services, > etc. We mainly use Alvarion equipment which is pretty reliable, but when > they go bad, they're expensive to replace. > > Like to hear how others are doing it. > > Thanks, > > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
