We warranty for a year and outside the year we charge $99/first hour and $65/hr there after billable in 15 minute increments. On Thu, Apr 16, 2009 at 12:59 PM, Travis Johnson <t...@ida.net> wrote:
> We don't charge anything to fix problems with the radio, router or > cable. The only time we charge is if the customer requests the antenna > to be moved, or they cause the problem (cut the cable, dog chews it, etc.). > > Travis > Microserv > > my_em...@webjogger.net wrote: > > I'm just curious what everybody is charging their residential and > > business customers for a truck roll to fix problems with the wisp > > subscriber equipment. > > > > We've always tried to get the customer to pay something, especially when > > we have to replace equipment that goes bad. It's often turns into a > > whole ordeal where the customer gets mad, threaten to switch services, > > etc. We mainly use Alvarion equipment which is pretty reliable, but when > > they go bad, they're expensive to replace. > > > > Like to hear how others are doing it. > > > > Thanks, > > > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Andrew MacLeod Network Operations Manager Etheric Networks 877-541-3905 amacl...@ethericnetworks.com -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
