Oh my! We could never get away with charging anywhere near that! If we sent our customers a bill like that they would call up the bigger wisp in this area that is doing free installs and just switch. Not to mention the DSL here is $20/month.
Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Saturday, April 18, 2009 2:48 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll I think sometimes the provider shoots themselves in the foot, because they don't charge, when a customer would be perfectly willing to pay. For example, The second time a dogs eats a wire, as Kurt explained, I don't think most home owners would mind paying. In most cases we do repair/maintenance at NO Charge, for things that are our responsibilty, that we warrant to cover. And we'll give customers a break now and then, if they are an easy or long term customer of ours. But there is nothing wrong with charging, when its appropriate. Nothing less than $90, our 1 hour min.. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "WISPA General List" <wireless@wispa.org> Sent: Saturday, April 18, 2009 11:23 AM Subject: Re: [WISPA] How much to charge for a truck roll > Win:win:win situation! > > Cops around here...I'm going to leave this one be. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > Those who don't understand UNIX are condemned to reinvent it, poorly. > --- Henry Spencer > > > On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser <k...@wavelinc.com> > wrote: > >> Around here the cops would let you beat them up and still make them pay >> financially. *grins* >> >> Kurt Fankhauser >> WAVELINC >> P.O. Box 126 >> Bucyrus, OH 44820 >> 419-562-6405 >> www.wavelinc.com >> >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> Behalf Of Josh Luthman >> Sent: Saturday, April 18, 2009 11:15 AM >> To: WISPA General List >> Subject: Re: [WISPA] How much to charge for a truck roll >> >> Should have charged them the first time. If someone threw paint on >> your truck would you scrub it off or make them pay (financially pr >> physically)? >> >> On 4/18/09, Kurt Fankhauser <k...@wavelinc.com> wrote: >> > I had a customers dog chew through the cable about 2 months ago. >> > Replaced >> > the whole cable at NO CHARGE and thought that was the end of it. Then >> just >> > last week they had problems and I went out and the dog chewed through >> > the >> > new wire AGAIN! I was so mad that I was ready to shoot the dog. I >> replaced >> > the entire cable again and charged them $50. >> > >> > Kurt Fankhauser >> > WAVELINC >> > P.O. Box 126 >> > Bucyrus, OH 44820 >> > 419-562-6405 >> > www.wavelinc.com >> > >> > >> > -----Original Message----- >> > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> > Behalf Of Travis Johnson >> > Sent: Thursday, April 16, 2009 3:59 PM >> > To: WISPA General List >> > Subject: Re: [WISPA] How much to charge for a truck roll >> > >> > We don't charge anything to fix problems with the radio, router or >> > cable. The only time we charge is if the customer requests the antenna >> > to be moved, or they cause the problem (cut the cable, dog chews it, >> etc.). >> > >> > Travis >> > Microserv >> > >> > my_em...@webjogger.net wrote: >> >> I'm just curious what everybody is charging their residential and >> >> business customers for a truck roll to fix problems with the wisp >> >> subscriber equipment. >> >> >> >> We've always tried to get the customer to pay something, especially >> >> when >> >> we have to replace equipment that goes bad. It's often turns into a >> >> whole ordeal where the customer gets mad, threaten to switch services, >> >> etc. We mainly use Alvarion equipment which is pretty reliable, but >> >> when >> >> they go bad, they're expensive to replace. >> >> >> >> Like to hear how others are doing it. >> >> >> >> Thanks, >> >> >> >> >> > >> > >> > >> >> ---------------------------------------------------------------------------- >> > ---- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> >> ---------------------------------------------------------------------------- >> > ---- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> > >> > >> > >> >> ---------------------------------------------------------------------------- >> ---- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> >> ---------------------------------------------------------------------------- >> ---- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> >> -- >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> Those who don't understand UNIX are condemned to reinvent it, poorly. >> --- Henry Spencer >> >> >> >> ---------------------------------------------------------------------------- >> ---- >> WISPA Wants You! 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