Same with pretty much everyone else we don't charge if it a problem with "our gear"however, if its a damaged cable, roofer damage, PC configuration, router configuration etc. We run a truck for 35.00 base fee and 65 per hour after the first half hour.
On customers that require a move, i.e new house or need to move the gear its 100.00 minimum. Ryan On Sat, Apr 18, 2009 at 9:07 AM, Kurt Fankhauser <[email protected]> wrote: > I had a customers dog chew through the cable about 2 months ago. Replaced > the whole cable at NO CHARGE and thought that was the end of it. Then just > last week they had problems and I went out and the dog chewed through the > new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced > the entire cable again and charged them $50. > > Kurt Fankhauser > WAVELINC > P.O. Box 126 > Bucyrus, OH 44820 > 419-562-6405 > www.wavelinc.com > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Travis Johnson > Sent: Thursday, April 16, 2009 3:59 PM > To: WISPA General List > Subject: Re: [WISPA] How much to charge for a truck roll > > We don't charge anything to fix problems with the radio, router or > cable. The only time we charge is if the customer requests the antenna > to be moved, or they cause the problem (cut the cable, dog chews it, etc.). > > Travis > Microserv > > [email protected] wrote: > > I'm just curious what everybody is charging their residential and > > business customers for a truck roll to fix problems with the wisp > > subscriber equipment. > > > > We've always tried to get the customer to pay something, especially when > > we have to replace equipment that goes bad. It's often turns into a > > whole ordeal where the customer gets mad, threaten to switch services, > > etc. We mainly use Alvarion equipment which is pretty reliable, but when > > they go bad, they're expensive to replace. > > > > Like to hear how others are doing it. > > > > Thanks, > > > > > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
