Win:win:win situation! Cops around here...I'm going to leave this one be.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Sat, Apr 18, 2009 at 11:22 AM, Kurt Fankhauser <k...@wavelinc.com> wrote: > Around here the cops would let you beat them up and still make them pay > financially. *grins* > > Kurt Fankhauser > WAVELINC > P.O. Box 126 > Bucyrus, OH 44820 > 419-562-6405 > www.wavelinc.com > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Josh Luthman > Sent: Saturday, April 18, 2009 11:15 AM > To: WISPA General List > Subject: Re: [WISPA] How much to charge for a truck roll > > Should have charged them the first time. If someone threw paint on > your truck would you scrub it off or make them pay (financially pr > physically)? > > On 4/18/09, Kurt Fankhauser <k...@wavelinc.com> wrote: > > I had a customers dog chew through the cable about 2 months ago. Replaced > > the whole cable at NO CHARGE and thought that was the end of it. Then > just > > last week they had problems and I went out and the dog chewed through the > > new wire AGAIN! I was so mad that I was ready to shoot the dog. I > replaced > > the entire cable again and charged them $50. > > > > Kurt Fankhauser > > WAVELINC > > P.O. Box 126 > > Bucyrus, OH 44820 > > 419-562-6405 > > www.wavelinc.com > > > > > > -----Original Message----- > > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > > Behalf Of Travis Johnson > > Sent: Thursday, April 16, 2009 3:59 PM > > To: WISPA General List > > Subject: Re: [WISPA] How much to charge for a truck roll > > > > We don't charge anything to fix problems with the radio, router or > > cable. The only time we charge is if the customer requests the antenna > > to be moved, or they cause the problem (cut the cable, dog chews it, > etc.). > > > > Travis > > Microserv > > > > my_em...@webjogger.net wrote: > >> I'm just curious what everybody is charging their residential and > >> business customers for a truck roll to fix problems with the wisp > >> subscriber equipment. > >> > >> We've always tried to get the customer to pay something, especially when > >> we have to replace equipment that goes bad. It's often turns into a > >> whole ordeal where the customer gets mad, threaten to switch services, > >> etc. We mainly use Alvarion equipment which is pretty reliable, but when > >> they go bad, they're expensive to replace. > >> > >> Like to hear how others are doing it. > >> > >> Thanks, > >> > >> > > > > > > > > ---------------------------------------------------------------------------- > > ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > ---------------------------------------------------------------------------- > > ---- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > ---------------------------------------------------------------------------- > ---- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > ---------------------------------------------------------------------------- > ---- > > > > WISPA Wireless List: wireless@wispa.org > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > Those who don't understand UNIX are condemned to reinvent it, poorly. > --- Henry Spencer > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
