I had a customers dog chew through the cable about 2 months ago. Replaced the whole cable at NO CHARGE and thought that was the end of it. Then just last week they had problems and I went out and the dog chewed through the new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced the entire cable again and charged them $50.
Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Travis Johnson Sent: Thursday, April 16, 2009 3:59 PM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll We don't charge anything to fix problems with the radio, router or cable. The only time we charge is if the customer requests the antenna to be moved, or they cause the problem (cut the cable, dog chews it, etc.). Travis Microserv [email protected] wrote: > I'm just curious what everybody is charging their residential and > business customers for a truck roll to fix problems with the wisp > subscriber equipment. > > We've always tried to get the customer to pay something, especially when > we have to replace equipment that goes bad. It's often turns into a > whole ordeal where the customer gets mad, threaten to switch services, > etc. We mainly use Alvarion equipment which is pretty reliable, but when > they go bad, they're expensive to replace. > > Like to hear how others are doing it. > > Thanks, > > ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
