Around here the cops would let you beat them up and still make them pay financially. *grins*
Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Saturday, April 18, 2009 11:15 AM To: WISPA General List Subject: Re: [WISPA] How much to charge for a truck roll Should have charged them the first time. If someone threw paint on your truck would you scrub it off or make them pay (financially pr physically)? On 4/18/09, Kurt Fankhauser <k...@wavelinc.com> wrote: > I had a customers dog chew through the cable about 2 months ago. Replaced > the whole cable at NO CHARGE and thought that was the end of it. Then just > last week they had problems and I went out and the dog chewed through the > new wire AGAIN! I was so mad that I was ready to shoot the dog. I replaced > the entire cable again and charged them $50. > > Kurt Fankhauser > WAVELINC > P.O. Box 126 > Bucyrus, OH 44820 > 419-562-6405 > www.wavelinc.com > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Travis Johnson > Sent: Thursday, April 16, 2009 3:59 PM > To: WISPA General List > Subject: Re: [WISPA] How much to charge for a truck roll > > We don't charge anything to fix problems with the radio, router or > cable. The only time we charge is if the customer requests the antenna > to be moved, or they cause the problem (cut the cable, dog chews it, etc.). > > Travis > Microserv > > my_em...@webjogger.net wrote: >> I'm just curious what everybody is charging their residential and >> business customers for a truck roll to fix problems with the wisp >> subscriber equipment. >> >> We've always tried to get the customer to pay something, especially when >> we have to replace equipment that goes bad. It's often turns into a >> whole ordeal where the customer gets mad, threaten to switch services, >> etc. We mainly use Alvarion equipment which is pretty reliable, but when >> they go bad, they're expensive to replace. >> >> Like to hear how others are doing it. >> >> Thanks, >> >> > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > ---------------------------------------------------------------------------- ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
