I would give them a deadline then if not paid on that day shut of their service. We wouldn't let them be much over a week overdue.
In small claims you can file not only for the court fee but also a reasonable amount for your time having to prepare the case, filing and court time. We done this in the past but for computer payments not for internet payments since we shut down service within a few days after they are due. In the rare cases where it's been a billing issue where we forgotten or not gotten out bills we have asked for monies or simply cut our losses since it was our own mistake. Had one client that we had not gotten setup to bill because the accounting person had not been told by the installer that the install was done. Unfortunately we had provided service for almost a year to this customer before a routine users vs bill was done. We settled with them nickels on the dollar for service. But at least we did get some. We now do these routine checks much more frequently to avoid any such issues. /Eje /Eje ------Original Message------ From: Chuck Hogg Sender: [email protected] To: WISPA General List ReplyTo: WISPA General List Subject: [WISPA] Handling Non-paying Subs Sent: May 4, 2009 08:40 I've got a few non-paying subs, that we would like to get payment on. It has reached over $1k from 4 subs over the past 6 months. Do you just cut your losses and move on or what do you do? I'm contemplating small claims court as it should be an open and shut case, but it's $91 in fees per person. We've done the collection letter and it hasn't worked. We got the please don't turn it off, I'm coming to pay...and it never happened. Regards, Chuck Hogg Shelby Broadband 502-722-9292 [email protected] http://www.shelbybb.com -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ Sent via BlackBerry from T-Mobile -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
