:) Actually I have a high regard for my customers, it's the ones that try to game me that invokes nasty thoughts.
One trick I have learned over the years, if you turn a sub off and "expect to get paid" make sure they get turned off during business hours so they can call in and make arrangements to pay up. Otherwise they may be gone by the time business opens and you will never see any money. Bob Moldashel wrote: > George Rogato wrote: >> Weeds out the broke dead beat cheap skates. >> > > Careful George. I called a customer a loser and got tarred and > feathered . :-) > > >> Thats the pool who most likely will not pay. >> >> My broadband customers all paid little extra to have my service and >> those types pay their bills on time. >> >> George >> >> >> rea...@muddyfrogwater.us wrote: >> >>> I've had moderate success just making a personal visit to see how the >>> people >>> are doing. >>> >>> If they're out of a job and no income, we cut the bandwidth way down and >>> suspend billing for a while. If internet can help them get a job, then >>> it's in our interest to do this. >>> >>> Generally, we have pretty good success with a personal visit. I'm not >>> confrontational, but explain that we really do expect to be paid and the >>> customer's generally pretty good at paying when they see it as a matter of >>> personal importance. >>> >>> Other than that, we've not found that notes, or emails works well. >>> >>> >>> >>> >>> ++++++++++++++++++++++++++++++++ >>> <insert witty tagline here> >>> >>> ----- Original Message ----- >>> From: "Chuck Hogg" <ch...@shelbybb.com> >>> To: "WISPA General List" <wireless@wispa.org> >>> Sent: Monday, May 04, 2009 6:40 AM >>> Subject: [WISPA] Handling Non-paying Subs >>> >>> >>> >>>> I've got a few non-paying subs, that we would like to get payment on. >>>> It has reached over $1k from 4 subs over the past 6 months. Do you just >>>> cut your losses and move on or what do you do? I'm contemplating small >>>> claims court as it should be an open and shut case, but it's $91 in fees >>>> per person. We've done the collection letter and it hasn't worked. >>>> >>>> >>>> >>>> We got the please don't turn it off, I'm coming to pay...and it never >>>> happened. >>>> >>>> >>>> >>>> >>>> >>>> Regards, >>>> >>>> Chuck Hogg >>>> >>>> Shelby Broadband >>>> 502-722-9292 >>>> ch...@shelbybb.com >>>> >>>> http://www.shelbybb.com >>>> >>>> >>>> >>>> >>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: wireless@wispa.org >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: wireless@wispa.org >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
