Your mean Bob, no music :(

Bob Moldashel wrote:
> Honestly I find it best to do it first thing Monday AM before they get in. 
> 
> Then they can't check e-mail and the secretaries can't listen to online 
> music, go to Facebook or do IM and it suddenly becomes an urgent issue.
> 
> Great to play the office staff against management.  :-)
> 
> -B-
> 
> 
> 
> George Rogato wrote:
>> :)
>>
>> Actually I have a high regard for my customers, it's the ones that try 
>> to game me that invokes nasty thoughts.
>>
>> One trick I have learned over the years, if you turn a sub off and 
>> "expect to get paid" make sure they get turned off during business hours 
>> so they can call in and make arrangements to pay up.
>> Otherwise they may be gone by the time business opens and you will never 
>> see any money.
>>
>>
>>
>>
>> Bob Moldashel wrote:
>>   
>>> George Rogato wrote:
>>>     
>>>> Weeds out the broke dead beat cheap skates.
>>>>   
>>>>       
>>> Careful George.  I called a customer a loser and got tarred and 
>>> feathered .   :-)
>>>
>>>
>>>     
>>>> Thats the pool who most likely will not pay.
>>>>
>>>> My broadband customers all paid little extra to have my service and 
>>>> those types pay their bills on time.
>>>>
>>>> George
>>>>
>>>>
>>>> rea...@muddyfrogwater.us wrote:
>>>>   
>>>>       
>>>>> I've had moderate success just making a personal visit to see how the 
>>>>> people 
>>>>> are doing.
>>>>>
>>>>> If they're out of a job and no income, we cut the bandwidth way down and 
>>>>> suspend billing for a while.   If internet can help them get a job, then 
>>>>> it's in our interest to do this.
>>>>>
>>>>> Generally, we have pretty good success with a personal visit.   I'm not 
>>>>> confrontational, but explain that we really do expect to be paid and the 
>>>>> customer's generally pretty good at paying when they see it as a matter 
>>>>> of 
>>>>> personal importance.
>>>>>
>>>>> Other than that, we've not found that notes, or emails works well.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ++++++++++++++++++++++++++++++++
>>>>> <insert witty tagline here>
>>>>>
>>>>> ----- Original Message ----- 
>>>>> From: "Chuck Hogg" <ch...@shelbybb.com>
>>>>> To: "WISPA General List" <wireless@wispa.org>
>>>>> Sent: Monday, May 04, 2009 6:40 AM
>>>>> Subject: [WISPA] Handling Non-paying Subs
>>>>>
>>>>>
>>>>>     
>>>>>         
>>>>>> I've got a few non-paying subs, that we would like to get payment on.
>>>>>> It has reached over $1k from 4 subs over the past 6 months.  Do you just
>>>>>> cut your losses and move on or what do you do?  I'm contemplating small
>>>>>> claims court as it should be an open and shut case, but it's $91 in fees
>>>>>> per person.  We've done the collection letter and it hasn't worked.
>>>>>>
>>>>>>
>>>>>>
>>>>>> We got the please don't turn it off, I'm coming to pay...and it never
>>>>>> happened.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Chuck Hogg
>>>>>>
>>>>>> Shelby Broadband
>>>>>> 502-722-9292
>>>>>> ch...@shelbybb.com
>>>>>>
>>>>>> http://www.shelbybb.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
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> 
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