I operate a Fixed Wireless ISP in a 1 county area in eastern Indiana. I got a call from a client this morning very upset that her internet was down. My secretary very nicely tried to help the client understand that we would help figure out the problem but that we had not received any other calls from other clients on the tower and that we would have a tech help her out.
The tech gets on the phone and starts looking at the tower and the radio to see that there is no issue and can even see that the ARP table shows a connection to their router at the house. Tech: So my secretary says that your internet isn't working. Client: Right, it worked earlier today on this same laptop but now nothing. Tech: Has anything changed today, power blink or anything that you are aware of. Client: not that I know of. Tech: Have you gone through the process of rebooting the Radio and Router. Client: How am I supposed to do that. Tech: Just unplug the power to those two units. Client: I can't get to them right now. Tech: Oh I am sorry we must have installed them in a way that is inaccessible, can you tell me how your laptop is hooked up wireless or via the Ethernet cable. Client: Well its wireless at home and its wireless here in my car. Tech: Not that it's my business but why are you in your car. Client: I'm on my way to Chicago. Tech: So your not at home. Client: No, 75 miles from home. Tech: Do you have a wireless card from you cellular carrier. Client: No I have your service. You guys said that if I bought a router I could use it anywhere. Tech: Anywhere in your home. Client: What good will that do me in Chicago. Tech: I'm Sorry Our service is a Fixed Wireless internet service to your location and the wireless router lets the signal go 300ft at the most. That is your service area. That's what you get for $39 a month. Client: That's really great that's not what I want. How do I get a contract that will cover the whole country. Tech: Verizon or sprint. Client: But I can't even use my cellophane at home the signal is so bad. Tech: It's a better signal then your router will be in Chicago. Steve Barnes RCWiFi Wireless Internet Service -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
