Hi,
You are talking about having to add additional resources (radius, etc.)
to track it. Then you have to bill it. Then you get to deal with the
phone calls from users that say "My computer wasn't even turned on
during those times. Remove the charge or I will go elsewhere." So,
even that one extra phone call costs you money (because you have to
think about scaling). Imagine if you have 100x the number of customers
you have now... does the same solution work? Probably not.
The easier solution would be to call that customer and get them to
upgrade to the next plan up (which would provide higher speed as well).
This works very well for us... and then I have that guaranteed extra
income each month, even if they don't use it.
Travis
Microserv
Scott Reed wrote:
With the proper setup the network complexity does not change. Why would
I want to give up additional revenue?
Travis Johnson wrote:
10% of your customers will use 90% of your resources. Direct that 10%
customer base to cable or DSL and stop worrying about adding complexity
to your network.
Travis
Microserv
Chuck Profito wrote:
Marlon does this and smiles every time he signs a Bandwidth Hog!
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Eric Rogers
Sent: Saturday, November 07, 2009 4:56 AM
To: WISPA General List
Subject: [WISPA] Metered Billing
We are on the verge of changing to a metered or tiered billing structure
with Caps that once they exceed the cap; it doesn't shut off, but they
get charged the overage. Netflix is getting out of control and I don't
want to punish the customers that only use it occasionally. I think
they are very innovative solutions and don't want to hinder new
applications. I just want people that download 160 GB in a month, when
the average is nearly 10 GB a month, to pay their share for expanding
the network.
Who has dabbled in the metered/tiered services and what were your
customers responses?
What are your tiers?
Have attitudes changed toward your company as being greedy?
We already have everything in place to do it, just need to send out the
letter saying we are doing it and why.
Eric Rogers
Precision Data Solutions, LLC
(317) 831-3000 x200
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