We have actually started putting hot melt over the reset buttons on company provided routers.
On Mon, Dec 28, 2009 at 9:59 AM, Robert West <[email protected]> wrote: > Yesterday morning, SUNDAY, phone call. 8am. Hotel. Internet is down. > Tried to talk them through it. They use time Warner and we just take care > of the wireless and lan after the TW modem. Couldn't hit the modem. Tell > them call TW. They call me back, still out. I can now ping the modem. I > tell them to reboot all the repeaters. Still out, I go there. "Who hit the > reset button on the main router?" I ask. "Nobody" was the answer. Locked > away in an electrical room, up on a high shelf where one would need a ladder > to reach it and with a note that says, DO NOT HIT THE RESET BUTTON!...... I > wish I could find this Mr. Nobody because he sure does cause me a lot of > headaches. He really gets around. > > "Hmmmmm......... 2 hours at time and a half.... That's a little over 200 > bucks. Tell Mr. Nobody he needs to reimburse you for hitting the reset > button." > > I disabled the reset button in case he comes back. > > Bob- > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Ryan Spott > Sent: Monday, December 28, 2009 10:34 AM > To: WISPA General List > Subject: Re: [WISPA] Being Rude to Customers > > One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We > listened to the Vmail, looked them up, and then found that they had > purchased a new router and did not know how to configure it. > > Yeah, they get to wait till Tuesday morning when we re-open! > > ryan > > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman > <[email protected]>wrote: > >> Had an issue at at one customer site. Emailed the resident and he > rebooted >> it for his neighbors =) >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> "The secret to creativity is knowing how to hide your sources." >> --- Albert Einstein >> >> >> On Sun, Dec 27, 2009 at 5:47 PM, RickG <[email protected]> wrote: >> >> > Amen to that. How many got calls on Christmas? I had two that were cut >> off >> > because of running bittorrents and they expect me to do work on > Christmas >> > Day. Not! >> > -RickG >> > >> > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer < >> [email protected] >> > >wrote: >> > >> > > Grin. I've thought about it. But you know what? I'm tired of > working >> > > 24/7. I've been at this game since '97. >> > > >> > > Sometimes a guy just needs to be able to go home and leave work at >> work. >> > > marlon >> > > >> > > ----- Original Message ----- >> > > From: "Faisal Imtiaz" <[email protected]> >> > > To: "'WISPA General List'" <[email protected]> >> > > Sent: Tuesday, December 22, 2009 10:17 PM >> > > Subject: Re: [WISPA] Being Rude to Customers >> > > >> > > >> > > > Hey Marlon, >> > > > I am surprised that you are not setup to work from home or remote ? >> > > > >> > > > Due to all the fun challenges of living in a Metro City, and all the >> > > usual >> > > > insanity associated with the service provider bussiness, I have a >> hard >> > > > time >> > > > functioning without my VPN & Remote Desktop.... >> > > > >> > > > Makes it easier to get to work on time.... (on line) >> > > > >> > > > :) >> > > > >> > > > Faisal Imtiaz >> > > > Computer Office Solutions Inc. /SnappyDSL.net >> > > > Ph: (305) 663-5518 x 232 >> > > > -----Original Message----- >> > > > From: [email protected] [mailto:[email protected]] >> > On >> > > > Behalf Of Marlon K. Schafer >> > > > Sent: Tuesday, December 22, 2009 11:30 PM >> > > > To: WISPA General List >> > > > Subject: Re: [WISPA] Being Rude to Customers >> > > > >> > > > We had one call to day and ask us to disable his account. > Apparently >> > > > there >> > > > were some kids as the house and they weren't listening. >> > > > >> > > > So, off he went, only to call a few hours later asking for it to be >> > > turned >> > > > back on. Naturally it's now after hours and I don't have his IP > addy >> > > here >> > > > at the house.... >> > > > >> > > > Some days ya just gotta love retail work! >> > > > >> > > > Have a great Christmas! >> > > > marlon >> > > > >> > > > ----- Original Message ----- >> > > > From: "Robert West" <[email protected]> >> > > > To: "'WISPA General List'" <[email protected]> >> > > > Sent: Tuesday, December 22, 2009 8:33 AM >> > > > Subject: [WISPA] Being Rude to Customers >> > > > >> > > > >> > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you >> > > >> yelling >> > > >> because it's your fault he can't remember his Facebook password? >> > > >> (Somehow >> > > >> I'm blocking his FaceBook password) >> > > >> >> > > >> >> > > >> >> > > >> Just wondering what my options are.... >> > > >> >> > > >> >> > > >> >> > > >> Robert West >> > > >> >> > > >> Just Micro Digital Services Inc. >> > > >> >> > > >> 740-335-7020 >> > > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > >> >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- >> > > > ---- >> > > >> WISPA Wants You! Join today! >> > > >> http://signup.wispa.org/ >> > > >> >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- >> > > > ---- >> > > >> >> > > >> WISPA Wireless List: [email protected] >> > > >> >> > > >> Subscribe/Unsubscribe: >> > > >> http://lists.wispa.org/mailman/listinfo/wireless >> > > >> >> > > >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > >> > > > >> > > > >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- >> > > > ---- >> > > > WISPA Wants You! Join today! >> > > > http://signup.wispa.org/ >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- >> > > > ---- >> > > > >> > > > WISPA Wireless List: [email protected] >> > > > >> > > > Subscribe/Unsubscribe: >> > > > http://lists.wispa.org/mailman/listinfo/wireless >> > > > >> > > > Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > >> > > > >> > > > >> > > > >> > > > >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- > ---- >> > > > WISPA Wants You! Join today! >> > > > http://signup.wispa.org/ >> > > > >> > > >> > >> > ---------------------------------------------------------------------------- > ---- >> > > > >> > > > WISPA Wireless List: [email protected] >> > > > >> > > > Subscribe/Unsubscribe: >> > > > http://lists.wispa.org/mailman/listinfo/wireless >> > > > >> > > > Archives: http://lists.wispa.org/pipermail/wireless/ >> > > >> > > >> > > >> > > >> > > >> > >> > ---------------------------------------------------------------------------- > ---- >> > > WISPA Wants You! Join today! >> > > http://signup.wispa.org/ >> > > >> > > >> > >> > ---------------------------------------------------------------------------- > ---- >> > > >> > > WISPA Wireless List: [email protected] >> > > >> > > Subscribe/Unsubscribe: >> > > http://lists.wispa.org/mailman/listinfo/wireless >> > > >> > > Archives: http://lists.wispa.org/pipermail/wireless/ >> > > >> > >> > >> > >> > >> > ---------------------------------------------------------------------------- > ---- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> > >> > ---------------------------------------------------------------------------- > ---- >> > >> > WISPA Wireless List: [email protected] >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> > >> >> >> >> > ---------------------------------------------------------------------------- > ---- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> > ---------------------------------------------------------------------------- > ---- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Marco C. Coelho Argon Technologies Inc. POB 875 Greenville, TX 75403-0875 903-455-5036 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
