One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We listened to the Vmail, looked them up, and then found that they had purchased a new router and did not know how to configure it.
Yeah, they get to wait till Tuesday morning when we re-open! ryan On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman <[email protected]>wrote: > Had an issue at at one customer site. Emailed the resident and he rebooted > it for his neighbors =) > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > "The secret to creativity is knowing how to hide your sources." > --- Albert Einstein > > > On Sun, Dec 27, 2009 at 5:47 PM, RickG <[email protected]> wrote: > > > Amen to that. How many got calls on Christmas? I had two that were cut > off > > because of running bittorrents and they expect me to do work on Christmas > > Day. Not! > > -RickG > > > > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer < > [email protected] > > >wrote: > > > > > Grin. I've thought about it. But you know what? I'm tired of working > > > 24/7. I've been at this game since '97. > > > > > > Sometimes a guy just needs to be able to go home and leave work at > work. > > > marlon > > > > > > ----- Original Message ----- > > > From: "Faisal Imtiaz" <[email protected]> > > > To: "'WISPA General List'" <[email protected]> > > > Sent: Tuesday, December 22, 2009 10:17 PM > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > > > Hey Marlon, > > > > I am surprised that you are not setup to work from home or remote ? > > > > > > > > Due to all the fun challenges of living in a Metro City, and all the > > > usual > > > > insanity associated with the service provider bussiness, I have a > hard > > > > time > > > > functioning without my VPN & Remote Desktop.... > > > > > > > > Makes it easier to get to work on time.... (on line) > > > > > > > > :) > > > > > > > > Faisal Imtiaz > > > > Computer Office Solutions Inc. /SnappyDSL.net > > > > Ph: (305) 663-5518 x 232 > > > > -----Original Message----- > > > > From: [email protected] [mailto:[email protected]] > > On > > > > Behalf Of Marlon K. Schafer > > > > Sent: Tuesday, December 22, 2009 11:30 PM > > > > To: WISPA General List > > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > We had one call to day and ask us to disable his account. Apparently > > > > there > > > > were some kids as the house and they weren't listening. > > > > > > > > So, off he went, only to call a few hours later asking for it to be > > > turned > > > > back on. Naturally it's now after hours and I don't have his IP addy > > > here > > > > at the house.... > > > > > > > > Some days ya just gotta love retail work! > > > > > > > > Have a great Christmas! > > > > marlon > > > > > > > > ----- Original Message ----- > > > > From: "Robert West" <[email protected]> > > > > To: "'WISPA General List'" <[email protected]> > > > > Sent: Tuesday, December 22, 2009 8:33 AM > > > > Subject: [WISPA] Being Rude to Customers > > > > > > > > > > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls you > > > >> yelling > > > >> because it's your fault he can't remember his Facebook password? > > > >> (Somehow > > > >> I'm blocking his FaceBook password) > > > >> > > > >> > > > >> > > > >> Just wondering what my options are.... > > > >> > > > >> > > > >> > > > >> Robert West > > > >> > > > >> Just Micro Digital Services Inc. > > > >> > > > >> 740-335-7020 > > > >> > > > >> > > > >> > > > >> > > > >> > > > >> > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > >> WISPA Wants You! Join today! > > > >> http://signup.wispa.org/ > > > >> > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > >> > > > >> WISPA Wireless List: [email protected] > > > >> > > > >> Subscribe/Unsubscribe: > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > >> > > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > > WISPA Wants You! Join today! > > > > http://signup.wispa.org/ > > > > > > > > > > ---------------------------------------------------------------------------- > > > > ---- > > > > > > > > WISPA Wireless List: [email protected] > > > > > > > > Subscribe/Unsubscribe: > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wants You! Join today! > > > > http://signup.wispa.org/ > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > > > WISPA Wireless List: [email protected] > > > > > > > > Subscribe/Unsubscribe: > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > WISPA Wireless List: [email protected] > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
