My favorite on X-Mas day was.. "Hello I can't make calls on my voip phone, can you come out and fix it?"
Look at the CDR log and she CALLED FROM THE VOIP!! hehe.. Look more at the CDR and the customer seems to have forgotten how to dial a phone. Didn't know that 6 digit numbers even existed. I called the customer back and explained this to her that you need to dial at least 7 digits for a local call, she tells me on the phone, but this is the number he gave to me the other night.. Lucky it was a local number had her dial it correct and off she went.. Pondered this for about 2 mins, did the guy intentionally give her a bad number? Was he able to foresee things knowing she wouldn't be able to figure out that a digit was missing from the set? I laughed for about 20 mins after that.. Ry On Mon, Dec 28, 2009 at 8:33 AM, Ryan Spott <[email protected]> wrote: > One customer called about 30 times and left messages. MAJOR OUTAGE!!!! We > listened to the Vmail, looked them up, and then found that they had > purchased a new router and did not know how to configure it. > > Yeah, they get to wait till Tuesday morning when we re-open! > > ryan > > On Sun, Dec 27, 2009 at 3:07 PM, Josh Luthman > <[email protected]>wrote: > > > Had an issue at at one customer site. Emailed the resident and he > rebooted > > it for his neighbors =) > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > "The secret to creativity is knowing how to hide your sources." > > --- Albert Einstein > > > > > > On Sun, Dec 27, 2009 at 5:47 PM, RickG <[email protected]> wrote: > > > > > Amen to that. How many got calls on Christmas? I had two that were cut > > off > > > because of running bittorrents and they expect me to do work on > Christmas > > > Day. Not! > > > -RickG > > > > > > On Sun, Dec 27, 2009 at 11:57 AM, Marlon K. Schafer < > > [email protected] > > > >wrote: > > > > > > > Grin. I've thought about it. But you know what? I'm tired of > working > > > > 24/7. I've been at this game since '97. > > > > > > > > Sometimes a guy just needs to be able to go home and leave work at > > work. > > > > marlon > > > > > > > > ----- Original Message ----- > > > > From: "Faisal Imtiaz" <[email protected]> > > > > To: "'WISPA General List'" <[email protected]> > > > > Sent: Tuesday, December 22, 2009 10:17 PM > > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > > > > > > Hey Marlon, > > > > > I am surprised that you are not setup to work from home or remote ? > > > > > > > > > > Due to all the fun challenges of living in a Metro City, and all > the > > > > usual > > > > > insanity associated with the service provider bussiness, I have a > > hard > > > > > time > > > > > functioning without my VPN & Remote Desktop.... > > > > > > > > > > Makes it easier to get to work on time.... (on line) > > > > > > > > > > :) > > > > > > > > > > Faisal Imtiaz > > > > > Computer Office Solutions Inc. /SnappyDSL.net > > > > > Ph: (305) 663-5518 x 232 > > > > > -----Original Message----- > > > > > From: [email protected] [mailto: > [email protected]] > > > On > > > > > Behalf Of Marlon K. Schafer > > > > > Sent: Tuesday, December 22, 2009 11:30 PM > > > > > To: WISPA General List > > > > > Subject: Re: [WISPA] Being Rude to Customers > > > > > > > > > > We had one call to day and ask us to disable his account. > Apparently > > > > > there > > > > > were some kids as the house and they weren't listening. > > > > > > > > > > So, off he went, only to call a few hours later asking for it to be > > > > turned > > > > > back on. Naturally it's now after hours and I don't have his IP > addy > > > > here > > > > > at the house.... > > > > > > > > > > Some days ya just gotta love retail work! > > > > > > > > > > Have a great Christmas! > > > > > marlon > > > > > > > > > > ----- Original Message ----- > > > > > From: "Robert West" <[email protected]> > > > > > To: "'WISPA General List'" <[email protected]> > > > > > Sent: Tuesday, December 22, 2009 8:33 AM > > > > > Subject: [WISPA] Being Rude to Customers > > > > > > > > > > > > > > >> Is it okay to say "Merry Chrismyassmas" to a customer who calls > you > > > > >> yelling > > > > >> because it's your fault he can't remember his Facebook password? > > > > >> (Somehow > > > > >> I'm blocking his FaceBook password) > > > > >> > > > > >> > > > > >> > > > > >> Just wondering what my options are.... > > > > >> > > > > >> > > > > >> > > > > >> Robert West > > > > >> > > > > >> Just Micro Digital Services Inc. > > > > >> > > > > >> 740-335-7020 > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > > ---- > > > > >> WISPA Wants You! Join today! > > > > >> http://signup.wispa.org/ > > > > >> > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > > ---- > > > > >> > > > > >> WISPA Wireless List: [email protected] > > > > >> > > > > >> Subscribe/Unsubscribe: > > > > >> http://lists.wispa.org/mailman/listinfo/wireless > > > > >> > > > > >> Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > > ---- > > > > > WISPA Wants You! Join today! > > > > > http://signup.wispa.org/ > > > > > > > > > > > > > > > ---------------------------------------------------------------------------- > > > > > ---- > > > > > > > > > > WISPA Wireless List: [email protected] > > > > > > > > > > Subscribe/Unsubscribe: > > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > WISPA Wants You! Join today! > > > > > http://signup.wispa.org/ > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > > > > > WISPA Wireless List: [email protected] > > > > > > > > > > Subscribe/Unsubscribe: > > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wants You! Join today! > > > > http://signup.wispa.org/ > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > > > WISPA Wireless List: [email protected] > > > > > > > > Subscribe/Unsubscribe: > > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today! > > > http://signup.wispa.org/ > > > > > > > > > -------------------------------------------------------------------------------- > > > > > > WISPA Wireless List: [email protected] > > > > > > Subscribe/Unsubscribe: > > > http://lists.wispa.org/mailman/listinfo/wireless > > > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > > > > > > > -------------------------------------------------------------------------------- > > WISPA Wants You! Join today! > > http://signup.wispa.org/ > > > > > -------------------------------------------------------------------------------- > > > > WISPA Wireless List: [email protected] > > > > Subscribe/Unsubscribe: > > http://lists.wispa.org/mailman/listinfo/wireless > > > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Ryan Ghering Network Operations - Plains.Net Office: 970-848-0475 - Cell: 970-630-1879 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
