Ditto on that! On Sun, Mar 14, 2010 at 12:34 PM, Travis Johnson <[email protected]> wrote: > I disagree with no contracts. Many times people get upset for reasons > outside of our control (viruses, antenna damage, water in broken cable). > If we didn't have a contract in place, they would just cancel. > Otherwise, we at least have a chance to talk to them and see if we can > fix it _before_ they switch. > > Travis > Microserv > > Jayson Baker wrote: >> Oh yeah--that helps too. We flat-rate everything. >> $24.95/mo for your Internet includes your taxes, your fees, your equipment >> rental. >> $19.95/mo for your Phone includes taxes, fees, equipment rental, E911, and >> everything else. >> And we don't have contracts. We tell everyone, "if you like us you'll stay, >> if you don't we're not going to penalize you" >> Talking straight-up to the customer when they call and flat out saying >> things like that makes most people go, "damn... you guys are pretty cool!" >> >> :-) >> >> On Sun, Mar 14, 2010 at 9:56 AM, Kurt Fankhauser <[email protected]> wrote: >> >> >>> I was wrong I guess the $15 is only for 12 months. Also looks like their >>> $29.95 after the 12 months and there is probably taxes on that. We have >>> been >>> thinking of lowering our price to the $29 range though. >>> >>> Kurt Fankhauser >>> WAVELINC >>> P.O. Box 126 >>> Bucyrus, OH 44820 >>> 419-562-6405 >>> www.wavelinc.com >>> >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Jayson Baker >>> Sent: Sunday, March 14, 2010 11:26 AM >>> To: WISPA General List >>> Subject: Re: [WISPA] how to compete with $15 DSL >>> >>> We offer something the telco never will... >>> A local business with local, friendly support staff. All calls are >>> answered >>> and handled locally. >>> We promote this heavily--and a lot of people are willing to pay more for >>> it. >>> >>> On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <[email protected]> wrote: >>> >>> >>>> Hi Kurt, >>>> >>>> What we decided to do a few years ago was let the residential users >>>> "go," basically. We knew we couldn't compete with the telcos/cable co. >>>> increasingly lower prices so our sales guys (I'm a tech) changed tactics >>>> and just focused on businesses -- offering them multi-megabit upstream >>>> speeds, carrier grade uptime with SLAs whereby they get a credit for >>>> every hour they're down (which is quite rare, but customers like the >>>> sound of it). We often also throw offer a second backup wireless link >>>> (usually connecting on to a different PoP on a different frequency) and >>>> setup EIGRP for them. Hosting/email services/24-7 >>>> monitoring/colocation/voip are on the menu too so those get put into >>>> negotiations with the potential clients. >>>> >>>> Residential users don't have a need for a lot of that though, so we too >>>> were wondering how to compete. While we still do dialup/DSL for them, >>>> our strategy was to go for the businesses...a few years behind us, we're >>>> happy with that decision. Good luck! >>>> >>>> -Steven >>>> >>>> >>>> >>>> Kurt Fankhauser wrote: >>>> >>>>> Local phone company here just expanded their DSL coverage area and >>>>> >>> mailed >>> >>>>> out fliers to everyone for $15 DSL. I see no mention of it being a >>>>> promotional price. One person said as long as you have it they will not >>>>> raise the rate from $15. Think its for 768k service. Anyways we are >>>>> >>>> getting >>>> >>>>> about 1 person a day switching from our $35/month/768k wireless service >>>>> >>>> to >>>> >>>>> this DSL. Does anyone have any suggestions as to how to retain these >>>>> customers???? They are not even giving us a chance to offer them a >>>>> >>> lower >>> >>>>> price as they all already have the DSL turned on and been using it for >>>>> >>> a >>> >>>>> month before they cancel ours. >>>>> >>>>> >>>>> >>>>> Kurt Fankhauser >>>>> WAVELINC >>>>> P.O. Box 126 >>>>> Bucyrus, OH 44820 >>>>> 419-562-6405 >>>>> www.wavelinc.com >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>> ---------------------------------------------------------------------------- >>> ---- >>> >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> >>>>> >>> ---------------------------------------------------------------------------- >>> ---- >>> >>>>> WISPA Wireless List: [email protected] >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>> >>>>> >>>> >>>> >>>> >>>> >>> ---------------------------------------------------------------------------- >>> ---- >>> >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> >>>> >>>> >>> ---------------------------------------------------------------------------- >>> ---- >>> >>>> WISPA Wireless List: [email protected] >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>> >>> ---------------------------------------------------------------------------- >>> ---- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> ---------------------------------------------------------------------------- >>> ---- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ >
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