Or or most of you doing like we did: Old Plans: 384K $33/month, 512K $45/month New Plans 1M:$35/month, 2M $48/month Existing customer could stay or move. New customers get new rates
Sam Tetherow wrote: > Travis Johnson wrote: > >> True... but we are also heavily discounting the installation (down to >> free)... it's hard to make money if you do a free install, and then a >> month later they get a DSL promo in the mail and switch. You have lost >> about $200 on that one customer. >> >> And _every_ cell phone company in the nation does contracts. People are >> used to them, and it also offers peace of mind knowing their pricing >> won't go up. >> > > Okay, everyone says this, so I just gotta ask, has ANYONE raised their > rates for bandwidth since they started offering service? > > Sam Tetherow > Sandhills Wireless > > >> Travis >> Microserv >> >> Jayson Baker wrote: >> >>> But if they just truly just don't like you and don't want your service, they >>> are penalized to get out of a contract. >>> We switch a LOT of people over from the local telco, who has been >>> contracting people as much as they can. >>> People HATE that company for that. And bad mouth them all over town for it. >>> >>> On Sun, Mar 14, 2010 at 10:34 AM, Travis Johnson <[email protected]> wrote: >>> >>> >>> >>>> I disagree with no contracts. Many times people get upset for reasons >>>> outside of our control (viruses, antenna damage, water in broken cable). >>>> If we didn't have a contract in place, they would just cancel. >>>> Otherwise, we at least have a chance to talk to them and see if we can >>>> fix it _before_ they switch. >>>> >>>> Travis >>>> Microserv >>>> >>>> Jayson Baker wrote: >>>> >>>> >>>>> Oh yeah--that helps too. We flat-rate everything. >>>>> $24.95/mo for your Internet includes your taxes, your fees, your >>>>> >>>>> >>>> equipment >>>> >>>> >>>>> rental. >>>>> $19.95/mo for your Phone includes taxes, fees, equipment rental, E911, >>>>> >>>>> >>>> and >>>> >>>> >>>>> everything else. >>>>> And we don't have contracts. We tell everyone, "if you like us you'll >>>>> >>>>> >>>> stay, >>>> >>>> >>>>> if you don't we're not going to penalize you" >>>>> Talking straight-up to the customer when they call and flat out saying >>>>> things like that makes most people go, "damn... you guys are pretty >>>>> >>>>> >>>> cool!" >>>> >>>> >>>>> :-) >>>>> >>>>> On Sun, Mar 14, 2010 at 9:56 AM, Kurt Fankhauser <[email protected]> >>>>> >>>>> >>>> wrote: >>>> >>>> >>>>> >>>>> >>>>>> I was wrong I guess the $15 is only for 12 months. Also looks like their >>>>>> $29.95 after the 12 months and there is probably taxes on that. We have >>>>>> been >>>>>> thinking of lowering our price to the $29 range though. >>>>>> >>>>>> Kurt Fankhauser >>>>>> WAVELINC >>>>>> P.O. Box 126 >>>>>> Bucyrus, OH 44820 >>>>>> 419-562-6405 >>>>>> www.wavelinc.com >>>>>> >>>>>> >>>>>> -----Original Message----- >>>>>> From: [email protected] [mailto:[email protected]] On >>>>>> Behalf Of Jayson Baker >>>>>> Sent: Sunday, March 14, 2010 11:26 AM >>>>>> To: WISPA General List >>>>>> Subject: Re: [WISPA] how to compete with $15 DSL >>>>>> >>>>>> We offer something the telco never will... >>>>>> A local business with local, friendly support staff. All calls are >>>>>> answered >>>>>> and handled locally. >>>>>> We promote this heavily--and a lot of people are willing to pay more for >>>>>> it. >>>>>> >>>>>> On Sun, Mar 14, 2010 at 9:24 AM, Steven G McGehee <[email protected]> >>>>>> >>>>>> >>>> wrote: >>>> >>>> >>>>>> >>>>>> >>>>>>> Hi Kurt, >>>>>>> >>>>>>> What we decided to do a few years ago was let the residential users >>>>>>> "go," basically. We knew we couldn't compete with the telcos/cable co. >>>>>>> increasingly lower prices so our sales guys (I'm a tech) changed >>>>>>> >>>>>>> >>>> tactics >>>> >>>> >>>>>>> and just focused on businesses -- offering them multi-megabit upstream >>>>>>> speeds, carrier grade uptime with SLAs whereby they get a credit for >>>>>>> every hour they're down (which is quite rare, but customers like the >>>>>>> sound of it). We often also throw offer a second backup wireless link >>>>>>> (usually connecting on to a different PoP on a different frequency) and >>>>>>> setup EIGRP for them. Hosting/email services/24-7 >>>>>>> monitoring/colocation/voip are on the menu too so those get put into >>>>>>> negotiations with the potential clients. >>>>>>> >>>>>>> Residential users don't have a need for a lot of that though, so we too >>>>>>> were wondering how to compete. While we still do dialup/DSL for them, >>>>>>> our strategy was to go for the businesses...a few years behind us, >>>>>>> >>>>>>> >>>> we're >>>> >>>> >>>>>>> happy with that decision. Good luck! >>>>>>> >>>>>>> -Steven >>>>>>> >>>>>>> >>>>>>> >>>>>>> Kurt Fankhauser wrote: >>>>>>> >>>>>>> >>>>>>> >>>>>>>> Local phone company here just expanded their DSL coverage area and >>>>>>>> >>>>>>>> >>>>>>>> >>>>>> mailed >>>>>> >>>>>> >>>>>> >>>>>>>> out fliers to everyone for $15 DSL. I see no mention of it being a >>>>>>>> promotional price. One person said as long as you have it they will >>>>>>>> >>>>>>>> >>>> not >>>> >>>> >>>>>>>> raise the rate from $15. Think its for 768k service. Anyways we are >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> getting >>>>>>> >>>>>>> >>>>>>> >>>>>>>> about 1 person a day switching from our $35/month/768k wireless >>>>>>>> >>>>>>>> >>>> service >>>> >>>> >>>>>>> to >>>>>>> >>>>>>> >>>>>>> >>>>>>>> this DSL. Does anyone have any suggestions as to how to retain these >>>>>>>> customers???? They are not even giving us a chance to offer them a >>>>>>>> >>>>>>>> >>>>>>>> >>>>>> lower >>>>>> >>>>>> >>>>>> >>>>>>>> price as they all already have the DSL turned on and been using it for >>>>>>>> >>>>>>>> >>>>>>>> >>>>>> a >>>>>> >>>>>> >>>>>> >>>>>>>> month before they cancel ours. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Kurt Fankhauser >>>>>>>> WAVELINC >>>>>>>> P.O. Box 126 >>>>>>>> Bucyrus, OH 44820 >>>>>>>> 419-562-6405 >>>>>>>> www.wavelinc.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>>> WISPA Wants You! Join today! >>>>>>>> http://signup.wispa.org/ >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>>> WISPA Wireless List: [email protected] >>>>>>>> >>>>>>>> Subscribe/Unsubscribe: >>>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>>> >>>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>> WISPA Wants You! Join today! >>>>>>> http://signup.wispa.org/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> >>>>>> >>>>>> >>>>>>> WISPA Wireless List: [email protected] >>>>>>> >>>>>>> Subscribe/Unsubscribe: >>>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>>> >>>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> >>>>>> >>>>>> >>>>>> >>>> ---------------------------------------------------------------------------- >>>> >>>> >>>>>> ---- >>>>>> >>>>>> WISPA Wireless List: [email protected] >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>> >>>>>> WISPA Wants You! Join today! >>>>>> http://signup.wispa.org/ >>>>>> >>>>>> >>>>>> >>>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>> >>>>>> WISPA Wireless List: [email protected] >>>>>> >>>>>> Subscribe/Unsubscribe: >>>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>>> >>>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>> >>>>> WISPA Wants You! Join today! >>>>> http://signup.wispa.org/ >>>>> >>>>> >>>>> >>>> -------------------------------------------------------------------------------- >>>> >>>> >>>>> WISPA Wireless List: [email protected] >>>>> >>>>> Subscribe/Unsubscribe: >>>>> http://lists.wispa.org/mailman/listinfo/wireless >>>>> >>>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>>> >>>>> >>>>> >>>>> >>>> -------------------------------------------------------------------------------- >>>> WISPA Wants You! Join today! >>>> http://signup.wispa.org/ >>>> >>>> -------------------------------------------------------------------------------- >>>> >>>> WISPA Wireless List: [email protected] >>>> >>>> Subscribe/Unsubscribe: >>>> http://lists.wispa.org/mailman/listinfo/wireless >>>> >>>> Archives: http://lists.wispa.org/pipermail/wireless/ >>>> >>>> >>>> >>> -------------------------------------------------------------------------------- >>> WISPA Wants You! Join today! >>> http://signup.wispa.org/ >>> -------------------------------------------------------------------------------- >>> >>> WISPA Wireless List: [email protected] >>> >>> Subscribe/Unsubscribe: >>> http://lists.wispa.org/mailman/listinfo/wireless >>> >>> Archives: http://lists.wispa.org/pipermail/wireless/ >>> >>> >>> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: [email protected] > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -- Scott Reed Sr. Systems Engineer GAB Midwest 1-800-363-1544 x4000 Cell: 260-273-7239 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
